Antoinette Fowler
Hull,East Yorkshire
Summary
At Alliance and Leicester i had a record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Experienced in working with stakeholders at all levels within the university and past hospitality role, from clients to vendors and suppliers. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously.
I'm looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am hardworking and passionate with strong organizational skills eager and ready to help the team achieve company goals.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Finance assistant
University of Hull
Hull, East Yorkshire
04.2008 - Current
- Prepared bi-weekly invoices, promptly sending out bills for over 150 customers.
- Setting up client ledger accounts, checking and correcting any errors.
- Interacted and built collaborative relationships with stakeholder.
- Maintained company purchase and sales ledgers.
- Entered transactions into internal databases.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Observed strict confidentiality policies to maintain data integrity.
- Prepared client billing under guidance from billing manager.
- Processed routine and wire transfers for assigned portfolios.
- Reconciled all company accounts, including credit cards
- Verified items billed against items received, following up with vendors to reconcile variances.
Client services administrator
Westcot credit services Ltd
Hull, East Yorkshire
05.2006 - 03.2008
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Trained staff on operating procedures and company services.
- Identified individual staff development needs and arranged appropriate training.
- Developed trusting client relationships and earned reputation for exceeding service standard goals.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Improved customer service initiatives by streamlining sales and order management processes.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
- Completed documentation and logs each day, generating detailed weekly reports.
- Managed workflow to continuously exceed quality service goals.
Senior customer service advisor
Alliance and Leicester PLC
Piccadilly, London
05.1999 - 06.2004
- Managed total department call volume of 70 per day.
- Capitalized on upsell opportunities with new and potential customers.
- Supervised 5 staff and monitored performance to drive productivity.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently and effectively.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Managed workflow to continuously exceed quality service goals.
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Responded to customer requests with friendly, knowledgeable service and support.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Improved customer service initiatives by streamlining sales and order management processes.
Events coordinator
The Mary Rose Hotel
St Mary Cray, Kent
01.1996 - 01.1999
- Supported internal events team to plan and execute wide-range of marketing events including trade shows, exhibitions, conferences and weddings.
- Expertly negotiated contracts with suppliers and maintained close communication in lead up to event.
- Supported seamless progression of multiple projects by skilfully juggling conflicting workstreams and liaising with cross-functional groups and executive leadership.
- Organised event logistics from start-to-finish, handling finer details such as shipping demo equipment, banners and brochures.
- Processed payment for event vendors, venues and staff.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Fostered relationships with local and national vendors to support favourable pricing and delivery options.
- Facilitated catering services and planned menus to complement event theme and client preferences.
- Coordinated photographers, videographers and musicians for seamless rehearsals and wedding ceremonies.
- Oversaw complex events calendar supporting regular cadence of events and campaigns.
- Organised schedules and logistical support for supply deliveries, staffing and space arrangements.
- Researched and scouted suitable event venues, maintaining updated list of venue profiles for future use.
Education
CeMAP - Level 1 - Finance
Alliance and Leicester
Londone 01.1999 - 01.2000
A-Levels - art and design
Darrick Wood School
Orpington 07.1990 - 06.1992
A-Levels - Business Studies
Darrick Wood School
Orpington 07.1990 - 06.1992
A-Levels - Commercial Studies
Darrick Wood School
Orpington 07.1990 - 06.1992
8x GCSEs - Maths, English, Art & Design, IT, Biology, Chemistry, RE, PE, French
Darrick Wood School
Orpington 01.1989 - 08.1989
Skills
- Customer service and relations oriented
- Office/Excel/Word and Teams competent
- Data entry
- General ledger accounting expertise
- Data confidentiality and processing
- Bank reconciliations
- Data collection and sampling
- Month-end financial reporting
- Accounts Payable and Receivable (AP/AR)
- Invoicing procedures and collections
- Enthusiastic communicator
Languages
French
Elementary
Timeline
Finance assistant
University of Hull
04.2008 - Current
Client services administrator
Westcot credit services Ltd
05.2006 - 03.2008
Senior customer service advisor
Alliance and Leicester PLC
05.1999 - 06.2004
CeMAP - Level 1 - Finance
Alliance and Leicester
01.1999 - 01.2000
Events coordinator
The Mary Rose Hotel
01.1996 - 01.1999
A-Levels - art and design
Darrick Wood School
07.1990 - 06.1992
A-Levels - Business Studies
Darrick Wood School
07.1990 - 06.1992
A-Levels - Commercial Studies
Darrick Wood School
07.1990 - 06.1992
8x GCSEs - Maths, English, Art & Design, IT, Biology, Chemistry, RE, PE, French
Darrick Wood School
01.1989 - 08.1989
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