Antoinette Cottingham

• Sales advisor of new residential park homes, off plan and in situ sales. Site development supervisor cover for 9 months in addition to Sales Advisor role while company recruiting.
• Optimised sales methods to best engage, acquire and retain customers throughout lengthy timeline.
• Customised promotional strategies to meet needs of different clients and products available.
• Highlighted product features and benefits in line with customer needs, securing high-value sales.
• Optimized pricing structures of new homes, based on historical and current trends, competitor activities and what worked best for the business plan.
• Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Negotiated and closed sales to secure profitable deals and contracts.
• Applied high level customer service skills across all sales channels to engage prospects.
• Exceptional before, during and after care at all times.
• Creating sales orders, legal contracts, including full administrative duties and CRM management throughout the whole sales process.
• Top sales performer from start to finish, still maintaining sales throughout Covid by changing techniques to video presentations on homes and keeping strong communication with customers through extended sales timeline.
• Dealing with high value sales, transactions and liaising with multiple professional agencies.
• Liaising with contractors, sub contractors, siting teams, manufacturers for production, delivery and implementation of homes.
• PDQ checks after arrival and snagging lists sent to manufacturer, follow up remedial works.

New temporary position created in order to increase customers awareness of purchasing bulk straights such as Barley, Wheat, Soya meal etc.

• Researched and gathered data to stay abreast with changing market.
• Communicated with buyers and sellers to translate complex concepts using financial business terminology.
• Negotiated purchase or sale of commodities and commodity futures.
• Closed trade deals involving large quantities of goods.
• Informed daily sales staff on market movements and prices to best inform clients.
• Analysed market trends and other factors impacting raw materials supply and demand.
• Created company monthly newsletter for staff and over 1,000 customers, with raw materials current prices & forecasts, updates and news which increased sales revenue.
• Forged new business relationships to create new business opportunities.

• Highly motivated, remote worker with exceptional reliability, time keeping and organisation.
• New business acquisition through own lead generation, research on acquiring best lead sources, industry networking, cold calling and email marketing.
• Software demonstrations via webinar for new sales and upselling and cross selling existing customers.
• CRM management of all leads with reporting of sales pipeline and forecasts to senior management.
• Cultivated strong rapport with key account holders, promoting retention and loyalty.
• Enforced service standards to maintain establishment reputation for excellence.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Maintained excellent time management skills to meet sales volumes within agreed timescales.
• Provided excellent customer service, upholding high levels of customer satisfaction.

• Start up company - Built sales team, strategies, territories, sales structure and implemented all sales reporting.
• Grew annual revenue 25% YoY from start to acquisition by ParentPay, using targeted sales & marketing strategies.
• Fulfilled all aspects of sales and training from B2B, B2C, face to face, singular or group presentations both online and in person, field sales and telemarketing.
• Customer led training and demonstrations on software.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Achieved exceptional client satisfaction feedback & ratings.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Carried out sales visits to current and prospective customers.
• Analysed sales reports to identify trends and update strategies.
• Produced regular reports with in-depth detail of sales performance.
• Optimised sales methods to best engage, acquire and retain customers.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Set highest personal performance standards for self.
• Hired and trained dedicated and high-achieving sales teams.
• Grew annual revenue by 25% with targeted sales and marketing strategy.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Managed team of 10 staff, driving performance with motivation to exceed sales targets.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.
• Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
• Developed pricing structures based on historical and current trends, competitor activities.
• Represented organisation to public at trade exhibitions and conventions, driving awareness of Schoolcomms / ParentPay.
• Generated accurate forecasting summaries and YoY 25% growth percentage for accounts.

• Remote role, calling high end, high value leads to get them booked in for mini vacation and presentation on fractional ownership.
• Full management of CRM system and Microsoft programs.
• Optimised sales methods to best engage and acquire new customers.
• Supported front-line sales teams with well-coordinated administrative operations.
• Identified new customer segments and target audiences to expand reach.
• Created timely follow-up alerts for increased sales conversions and completions.
• Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
• Maintained excellent time management skills to meet sales volumes within agreed timescales.
• Provided excellent customer service, upholding high level of customer satisfaction.
• Received incoming direct sales enquiries via phone, website, email and referral partners.
• Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
• Managed business pipelines efficiently, nurturing leads and recording communications.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Established positive customer rapport using multiple communication channels.
• Optimised customer experience by tailoring responses to individual needs.
• Boosted sales by 18% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.
• Won multiple awards YoY for outstanding performance, Telemarketer of the year 1st Place for 2 years, 2nd Place for 2 years.

• Managed client relationships from early stages of sales process through to post-sales
• Understood customer needs to craft exceptional sales journeys.
• Boosted product sales by offering selection guidance to customers.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales efficiency.
• Established and maintained positive, profitable client relationships through superb communication.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Analysed industry and competitor trends to enhance sales strategy.
• Generated sales forecasts to inform resource allocation and project management.
• Won 2 Sapphire Award’s for outstanding performance selling 37.5 weeks and for sales volume of €814,091

• Managed two businesses side by side, while estate was going through administration due to bereavement.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Inspected properties regularly to verify good cleanliness standards and maintenance.
• Signed and documented contracts to maintain client and tenant letting commitments.
• Acted as main point of contact for tenants, contractors and third party agents.
• Used proven sales and negotiation abilities to achieve optimal sale price on both properties
• Communicated terms and conditions to prospective buyers or tenants.
• Confirmed routine testing of fire and security alarms to verify property safety.
• Coordinated sale of properties through communication with buyers, sellers and solicitors.
• Offered bespoke advice on property value based on current market estimates.
• Organised and maintained accurate financial records.
• Organised remedial work and check-out reports for tenancy terminations.
• Gathered evidence of problem tenants for legal and insurance cases.
• Oversaw transfer of property rights to meet strict deadlines.
• Led and managed properties to maintain smooth daily operations.
• Organised financial and operational data to help with yearly budgeting and planning.
• Renovated one of two properties to achieve increased value of 208% with targeted marketing strategy, advertised and sold privately myself, no agent.

• .Managed team of 8 staff, driving performance with motivational strategies to exceed sales targets.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Designed and implemented training to further develop staff based on business goals.
• Coordinated hiring, recruitment and training strategies to build successful sales team.
• Take Over Manager for 18 months - Step in and gave customers advice and answered questions relating to contracts, finances and close sale.
• Deal with all customer transactions, finance agreements and contracts.
• Started as Sales Executive - Meet and greet pre-booked customers, have warm up chat to build rapport, do discovery on likes and needs. Show what is offered, tailored to their needs. Give one time only offer to join that day. Timeshare selling.
• Face to face presentations to individual couples or to groups of couples.

• AAT Foundation Level 2 - Qualified
• AAT Intermediate Level 3 - All Assessments Passed

• Mathematics with Applications - Grade CEE 2 / GCSE 8
• English with Business Communications - Grade CEE 2 / GCSE 8
• Social Studies - Grade CEE 3 / GCSE 7