Summary
Overview
Work history
Education
Skills
Languages
Timeline

Antia Martinez

Cambridge

Summary

Dedicated psychology graduate eager to gain hands-on experience in clinical psychology. Proven history of academic excellence paired with strong knowledge of trauma-informed care and SEN education experience. Pragmatic and compassionate communicator with passion for mental health advocacy.

Patient communicator adapts strategies to suit different situations. Maintains impartiality and objectivity for reliable, high-quality guidance.

Offers rich background in record-keeping, active listening and rapport building. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.

Actively seeking a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work history

Personal assistant

Private
Cambridge
11.2022 - Current
  • Safely accompanied clients to appointments and activities while promoting independence.
  • Created positive relationships with clients through practical support and companionship, resulting in increased confidence and social skills.
  • Guaranteed client safety by monitoring mental wellbeing and reporting concerns and progress after each appointment.

Teaching assistant in special educational needs

Impington Village College
Cambridge
03.2021 - Current
  • Assisted year 7-13 students to reach social development milestones.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Assisted students with a range of learning differences, including ASD, ADHD, behavioural and emotional needs to achieve their full potential.
  • Identified signs of distress in students, resolving behavioural and emotional issues.

COVID Test Assistant

NHS drive
Cambridge
01.2021 - 03.2021
  • Maintained optimal safety standards throughout testing environments, prioritising risk-reduction, health and hygiene.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.

Customer Service Specialist

Booking.com
Cambridge
06.2019 - 11.2020
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance and meeting KPIs.

Director of studies

CTP Jiubao
Hangzhou
07.2016 - 12.2018
  • Hired, trained and counselled staff to perform best practices in dealing with both mainstream and SEN students.
  • Created targeted support programmes based on student interviews and assessments.
  • Kept detailed, accurate records for well-maintained support between members of staff.
  • Supported students with regard to emotional and
  • Improved department knowledge, tracking and sharing daily news reports relevant to programme.
  • Maximised programme visibility, planning and delivering 4 activity events per week to increase awareness.
  • Spearheaded school curriculum for ages 3-15 and maintained quality standards.
  • Facilitated team building sessions to build rapport with staff, mental health concerns, setting individualised goals and objectives.

Education

MSc - Psychology

Anglia Ruskin University
09/2022 - 09/2023
  • Completed dissertation on adult stereotyping of adolescents - new research with results impacting discipline methods in education for both mainstream and SEN students.
  • Completed professional development in Autism education and awareness.

BSc (Hons) - Tourism management

Anglia Ruskin University, Cambridge
01/2019 - 01/2022

First Class

Diploma - Humanities

Zhejiang Gongshang University
Chinese Language and Culture

Bachillerato - Baccalaureate of Humanities and Social Sciences

IES Lauro Olmo, Spain

Skills

  • Interviewing techniques
  • Emotional resilience
  • Analytical thinking
  • Empathetic listener
  • Research and due diligence
  • MS Office proficiency
  • Customer-first mindset
  • Active listening
  • Critical thinking

Languages

Spanish
Native
English
Fluent
Portuguese
Upper intermediate
Chinese (Mandarin)
Beginner

Timeline

Personal assistant - Private
11.2022 - Current
Teaching assistant in special educational needs - Impington Village College
03.2021 - Current
COVID Test Assistant - NHS drive
01.2021 - 03.2021
Customer Service Specialist - Booking.com
06.2019 - 11.2020
Director of studies - CTP Jiubao
07.2016 - 12.2018
Anglia Ruskin University - MSc, Psychology
09/2022 - 09/2023
Anglia Ruskin University - BSc (Hons), Tourism management
01/2019 - 01/2022
Zhejiang Gongshang University - Diploma, Humanities
IES Lauro Olmo - Bachillerato, Baccalaureate of Humanities and Social Sciences

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Antia Martinez