Anthony Oselonomhen Okodugha
Luton,Bedfordshire
Summary
Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
Apt Care Ltd
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
Customer Service Cashier
Unity Bank Plc
05.2016 - 02.2023
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized various software applications to process customer orders.
- Maintained accurate records of customer transactions for reporting purposes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Manager
Usi Electrical Company
04.2014 - 05.2016
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Verification Officer
Datapro Nigeria Limited
01.2013 - 03.2014
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Communicated verification and authorization status updates with department to facilitate decision-making for patient admissions and insurance coverage.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
Education
Master of Science - Msc Management
University of Herfordshire
Hatfield, United Kingdom09.2024
Bachelor of Science - Botany
Ambrose Alli University
Ekpoma Edo State Nigeria11.2012
Skills
- Spreadsheet Development
- Transcription and Dictation
- Budgeting and Financial Management
- Skill Development
- Mobility Support
- Behavioral Support
Certification
Mandatory
incisive training
Timeline
Support Worker
Apt Care Ltd
03.2023 - Current
Customer Service Cashier
Unity Bank Plc
05.2016 - 02.2023
Sales Manager
Usi Electrical Company
04.2014 - 05.2016
Verification Officer
Datapro Nigeria Limited
01.2013 - 03.2014
Master of Science - Msc Management
University of Herfordshire
Bachelor of Science - Botany
Ambrose Alli University
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