Anthony Onochie Olisa
1 Vauxhall Rd, Birmingham B7
Summary
Enthusiastic MSc Artificial Intelligence student with strong communication, teamwork, and problem-solving skills. Experienced in supporting clients and staff in both technical and service environments, with a proven ability to adapt quickly and create positive customer experiences. Currently seeking part-time opportunities in a dynamic, customer-facing role while continuing academic studies
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Intern
PwC
01.2024 - 04.2025
- Provided technical support to staff across multiple departments, troubleshooting hardware, software, and network-related issues.
- Assisted senior consultants in implementing technology-driven business solutions, including system upgrades and automation processes.
- Monitored systems to ensure smooth operations, contributing to a positive staff and client experience.
- Supported compliance and risk assessment initiatives by documenting IT processes and controls.
Python Full Stack Development Trainee
Apptech
09.2023 - 12.2023
- Worked collaboratively in a team to design and build functional applications.
- Designed and deployed functional web applications with integrated front-end and back-end components.
- Developed strong problem-solving skills while meeting deadlines in a fast-paced environment.
Technical Support Intern
Galaxy Backbone
01.2022 - 11.2022
- Delivered first-line support to enterprise clients, resolving queries and technical challenges promptly.
- Supported configuration and maintenance of enterprise IT infrastructure.
- Assisted in deploying network services, ensuring system uptime, and security compliance.
- Provided technical documentation and reports on incidents, resolutions, and system improvements.
- Gained hands-on experience in service delivery for government and private-sector clients.
Education
MSc - Artificial Intelligence
Birmingham City University
Birmingham, UK12-2026
B.Sc. - Software Engineering
Babcock University
Nigeria09-2023
Skills
- Customer service and client support
- Technical troubleshooting
- Teamwork & collaboration
- Data analysis
- Clear and confident communication
- Problem-solving under pressure
- Bookings and reservations management
- Technical documentation writing
Certification
- Python Full Stack Development - Apptech
- IT Support Fundamentals - Udemy
- Artificial Intelligence Foundations - Cousera
Projects
- Customer churn prediction (AI/ML project): built a machine learning model using Python (Pandas, Scikit-learn) to predict customer churn for a telecom company dataset, improving accuracy through feature engineering and model tuning
- Employee Management System (Full Stack): Developed a web-based application using Python (Django), HTML, CSS, and JavaScript to handle employee onboarding, attendance tracking, and payroll management
- E-voting platform (security + web app): designed and implemented a secure online voting platform with user authentication, data encryption, and admin dashboards to ensure transparency and security
Timeline
IT Intern
PwC
01.2024 - 04.2025
Python Full Stack Development Trainee
Apptech
09.2023 - 12.2023
Technical Support Intern
Galaxy Backbone
01.2022 - 11.2022
MSc - Artificial Intelligence
Birmingham City University
B.Sc. - Software Engineering
Babcock University