Anthony Williams
Cardiff,Glamorgan
Summary
Dedicated retail professional with extensive expertise in price tagging, stock rotation procedures, and returns and exchanges. Proven track record of achieving sales targets and building strong customer relationships. Adept at processing refunds, issuing receipts, and optimising store layouts to enhance the shopping experience. Committed to leveraging retail sales techniques to drive store success and customer satisfaction.
Dependable individual with knack for customer service and sales. Possesses excellent communication skills and proactive approach to problem-solving. Aims to enhance customer satisfaction and drive sales growth.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Retail worker
Wilko
Cardiff, Vale of Glamorgan
03.2007 - 10.2023
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Created attractive product displays that stimulated customer interest and purchases.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Operated till accurately to ensure smooth checkout process.
- Maintained knowledge of products and features to provide recommendations to customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Followed company procedures and guidelines for smooth retail operations.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Informed customers regarding promos and warranty services to increase sales.
Retail worker
Debenhams
Cardiff, Vale of Glamorgan
03.2002 - 03.2006
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Educated customers on product features and benefits resulting in increased sales.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Offered personalised service to each shopper, driving repeat business.
- Ensured a clean and organised dining area with regular cleaning duties.
- Adhered strictly to health and safety regulations, ensuring a safe environment for both staff and customers.
- Took food orders, resulting in accurate and timely service.
- Set tables correctly, enhancing presentation standards of the restaurant.
- Collaborated with kitchen staff for seamless coordination between front and back of house.
- Created an inviting atmosphere through friendly interaction and prompt service.
- Coordinated with staff members to ensure smooth restaurant operations.
Retail worker
Marks & Spencer
Cardiff, Vale of Glamorgan
03.1994 - 03.2000
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Operated till accurately to ensure smooth checkout process.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Consistently met personal sales goals whilst providing excellent customer service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs -
Llanedeyrn High School
Cardiff 09.1985 - 07.1990
Skills
- Price tagging competence
- Stock rotation procedure familiarity
- Returns and exchanges procedure
- Sales target achievement
- Receipt issuance
- Returns and refunds processing
- Relationship building with customers
- Refunds and exchanges
- Store layout
- Retail sales techniques
- Stock rotating
Certification
Bicycle Maintenance Certificate.
22/3/2025
References
References available upon request.
Timeline
Retail worker
Wilko
03.2007 - 10.2023
Retail worker
Debenhams
03.2002 - 03.2006
Retail worker
Marks & Spencer
03.1994 - 03.2000
GCSEs -
Llanedeyrn High School
09.1985 - 07.1990
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