Anthony Walker
Littlehampton,West Sussex
Summary
Accomplished professional with extensive experience in motivating, developing, and performance managing colleagues to inspire operational excellence across multiple teams. Proven success in delivering long-term strategic plans and improving success measures while managing budgets. Adept at interacting with others, developing new relationships, and building on existing ones to ensure trust and mutual respect. Utilises a variety of leadership skills, including coaching, to enhance the performance of individuals and situations. Possesses in-depth knowledge of Food Retail and business operations, ensuring stores are future-focused and aligned with policy, values, strategy, and objectives. Demonstrates a strong understanding of commercial, customer, financial, and operational reporting tasks.
Overview
25
25
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Co-op
Mid Sussex, Mid Sussex
01.2024 - Current
- Provided leadership to store managers to drive understanding and knowledge, whilst growing talent.
- Led 13 different teams to achieve business objectives on time and within budget constraints.
- Delivered Commercial, customer, colleague and people measures within agreed budgets.
- Led and delivered operational plans to support the growth of our vision and our business.
- Created a collaborative work environment for positive team dynamics. Directing energy and focus in the right places depending on store and wider area.
Store Manager
Co-op Food
Steyning, Worthing, Ashington, Crawley, Horsham , West Sussex
01.2006 - 01.2024
- Led teams of 10-35 colleagues in stores, enabling them to work together to produce some great results and success stories.
- Developed team-oriented environment by implementing effective leadership strategies.
- Built good network of contacts with colleagues across the business.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Created great team and working environment ensuring engagement, development and understanding throughout the store.
- Created safe working, development environment for colleagues to grow in store and the wider business.
- Managed staff schedules, ensuring adequate coverage during peak times.
- Maintained organised stock room for easy accessibility of goods.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Implemented promotional displays to increase product visibility and sales.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Boosted team morale through effective communication and feedback systems.
- Upheld health and safety regulations within the premises to ensure safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Deputy Manager
Somerfield
Lancing, Worthing, Littlehampton, Rustington, West Sussex
01.2003 - 01.2006
- Created great team and working environment ensuring engagement, development and understanding throughout the store.
- Boosted team morale through effective communication and feedback systems.
- Enforced company policies for safe and productive work environment.
- Collaborated with the manager to achieve organisational goals.
- Supervised 10-20 team members for optimal task completion.
Department Manager
Somerfield
Rustington, West Sussex
01.2000 - 01.2003
- Organised department tasks for increased productivity.
- Allocated resources, optimising department efficiency.
- Trained new recruits for seamless integration into the team.
- Managed inventory levels to prevent stock shortages.
- Delegated assignments to maximise individual strengths.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
Education
NVQ Level 3 - Business
Chichester College
Chichester 09.1995 - 07.1998
GCSEs - School
Littlemead Grammar School
Chichester, West Sussex 09.1984 - 07.1995
Skills
- Experience in motivating, developing and performance managing colleagues to inspire operational excellence across multiple teams
- Success in delivering long term strategic plans and improvement of success measures whilst managing budgets
- Ability to interact and understand others, develop new relationships and builds on existing relationships to ensure trust and mutual respect
- Use variety of leadership skills to get best from an individual or situation which includes coaching to stretch performance of others
- Knowledge of Food Retail and business, ensuring stores are future focused, applying knowledge in line with policy, values, strategy and objectives
- Wealth of experience within business, with good understanding of commercial, customer, financial and operational reporting and tasks
Certification
I am a Personal Licence Holder
Affiliations
- I love most sports and i am a massive Liverpool fan along with a my kids, who all play football now, and I am a coach for my eldest team with I love.
References
References available upon request.
Timeline
Operations Manager
Co-op
01.2024 - Current
Store Manager
Co-op Food
01.2006 - 01.2024
Deputy Manager
Somerfield
01.2003 - 01.2006
Department Manager
Somerfield
01.2000 - 01.2003
NVQ Level 3 - Business
Chichester College
09.1995 - 07.1998
GCSEs - School
Littlemead Grammar School
09.1984 - 07.1995
I am a Personal Licence Holder
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