Dedicated and results-driven professional with a proven track record of facilitating Agile transformations and driving project success through effective collaboration, strategic planning, and servant leadership. Adept at coaching and mentoring cross-functional teams to enhance productivity, foster innovation, and deliver high-quality products on time and within budget. Expert in Scrum, SAFe, and Kanban framework, with a keen ability to tailor hybrid methodology to meet the unique needs of diverse projects. Known for cultivating a culture of continuous improvement, psychological safety, and fostering strong communication channels between delivery team and stakeholders, ensuring alignment with organisational goals. A forward-thinking professional committed to driving project delivery best practices and championing a customer-centric approach to project delivery.
Overview
16
16
years of professional experience
Work History
Scrum Master/Delivery lead
AALTO-HAPS, (Subsidiary of Airbus)
London
05.2024 - 09.2024
Results-driven Scrum Master with a proven track record helped in transitioning teams from traditional Waterfall to a tailored hybrid approach, integrating Agile, Lean, and Waterfall best practices
At AALTOHAPS, I successfully led three cross-functional teams in delivering critical projects such as the SOC Room readiness (Air Tower Station) and Simulator Room for Zephyr HAPS in Kenya, the most advanced fixed-wing HAPS globally
These projects were completed on time, within budget, and with early value realization
By implementing Program Increment (PI) Planning, I shifted the organization from a business-as-usual mindset to a project-based approach
This involved aligning stakeholders and development teams to collaboratively define project objectives ("why"), execution strategies ("how"), and timelines ("when")
Early identification of risks, dependencies, and resource planning
I helped introduce value-driven backlogs, established SMART goals, and restructured work packages into sprints, delivering incremental value at every stage of our sprints
Regular sprint reviews fostered continuous stakeholder engagement and allowed for flexibility and course correction
By facilitating Agile ceremonies, I improved cross-departmental collaboration, broke down silos, and shifted accountability from project managers to empowered project teams
Skilled in leveraging tools like Asana to enhance project visibility and accountability, I consistently improved team morale, communication, and collaboration
Facilitated a tailored hybrid Approach by Combining the best of Waterfall, Agile, and Lean methodologies to deliver value incrementally while maintaining structured planning
Facilitating Clear Planning and Prioritization: Introducing program increment (PI) planning to align stakeholders and the project team on objectives, risks, and timelines, ensuring early risk detection and better resource management
Improving Communication and Collaboration: Conducting regular standups, sprint reviews, and retrospectives to ensure continuous communication, quick issue resolution, and alignment across teams
Ensuring Accountability and Transparency: Using project management tools to track progress, providing visibility into tasks, risks, and deadlines for all team members and stakeholders
Fostering a Focus on Quality: Incorporating quality checks into every sprint and setting clear acceptance criteria for deliverables, ensuring work meets the highest standards throughout the project lifecycle
Managing Risks and Dependencies: work collaboratively with the project manager to Proactively identifying and addressing risks and resource constraints, allowing the team to adjust plans as needed and prevent bottlenecks
Constant meeting with the project manager to look at all areas of improvement, address any impediments, critical paths, and ensuring team are working according to smart objectives
Encouraging Continuous Improvement: Cultivating a culture of regular feedback, innovation, and process optimization, ensuring the team continuously refines its approach for better efficiency and higher-quality outcomes
Scrum Master/Project Support
SSE-Energy Service
London
04.2023 - 11.2023
Oversee and support two API teams and Platform Team in a dynamic (fast paste environment) environment, successfully delivering an MVP of 11 microservices and 35 related functions/data flows to National Grid
Direct development team from project initiation through delivery of microservices, fostering collaboration and communication between API and Platform engineers
Establish transparency and predictability by ensuring release of a shippable increment every sprint, exceeding stakeholder expectations and enhancing team performance
Coordinate activities to ensure effective communication between stakeholders and development team, maintaining a smooth workflow
Collaborate and worked closely with Product Owner and reports on a daily and weekly basis, addressing lessons learned, identifying improvement opportunities, and ensuring alignment with stakeholder
Report daily to senior project manager, communicating updates via email, including daily logs, progress and status reports, issue reports, risk reports and budget tracking
Initiated and maintained an environment of collaboration, trust, respect, and commitment within teams
Evaluated team performance regularly, conducting process improvement sessions during retrospective events to optimise product development and delivery
Partnered with Product Owner to create a communication management approach that enhanced a better relationship and project update between the team and stakeholders
Conducted bi-weekly face-to-face meetings, providing project status updates, milestones, and challenges to senior stakeholders of National Grid and SSE Energy
Tracked key metrics such as burndown, cycle time, lead time, team velocity, and provided summary reports, ensuring management was well-informed of project progress
Delivery team budget management, creating forecast for all cost centres and tracking actual spend vs forecast weekly, producing weekly burn rate report
Accrual register management
Tracking value and amount accrued on purchase orders raised to 3rd party suppliers
Resource demand management.
Scrum Master/Project Support
British Petroleum
London
02.2020 - 03.2023
Directed and coordinated two cross-functional remote teams, including 14 engineers, two product owners, and one business analyst across India and England
Successfully delivered an enhanced website and data warehouse as a unified data source for BP
Worked closely with the product owner to always find a way to improve our product backlog health, foster a way of continuously improving our relationship with stakeholders
Facilitated a better collaboration between the team and DevOps engineers, which lead to a reduced technical debt, improved our baseline and quality deliveries
Facilitating a tailored hybrid of agile and project management helped to improve our ceremonies by making it a more project product focused, this led to an improved way of working, improved our process flow, and continuous improvement in team performance
Reporting project status, risk daily via email, and a by-weekly face to face with the project manager to look at version and release on Jira
Implemented and strategies an agile and tailored project management framework to improve our meetings, enhance velocity, team maturity, and overall value delivery
Facilitated collaborative product backlog refinement sessions to ensure a shared understanding of requirements, contributing to efficient product development and delivery
Collaborate with the entire team to facilitate risk management workshop at a very early stage in the sprint to identify, assess and reduce both current sprint risk and project risk
Continuous collaboration with the product owner to strategically look at how to improve product backlogs, improve our sprint review meeting and have a more improved bi-directional communication with stakeholders
Customized Jira board view only and coach stakeholders on how to view product progress, and tracking of task via Jira board, leading to a better transparency and communication between teams and the stakeholders
Proactively monitored Sprint Burndown and Release Burndown Charts, track team velocity and sprint progress for forecasting, collaborating closely with Product Owner in backlog refinement and goal achievement.
Scrum Master
Virgin Media
London
12.2017 - 02.2020
Oversaw release capacity planning and tracked sprint and release progress in JIRA, demonstrating meticulous project oversight
Led teams in delivering releases, encompassing new features, enhancements, and technical upgrades
Collaborated closely with Product Owners and Tech Leads to ensure alignment with sprint deliverables and release timelines
Coached and supported team in overcoming impediments, escalating issues when necessary
Utilised SAP Commerce Cloud to deliver enterprise and consumer-level products, significantly enhancing overall customer satisfaction
Coordinated teams effectively to ensure adherence to Scrum values, fostering improved Product Increment delivery
Influenced stakeholders and vendors positively, addressing risks and issues promptly to ensure project success
Ensured transparent stakeholder management by providing progress updates on user stories and tasks, actively seeking opportunities for improvement
Conducted process mapping activities to identify and rectify project inefficiencies, demonstrating a commitment to continuous improvement.
Scrum Master
British Telecom
London
10.2013 - 11.2017
Coached and educated product owners on stakeholder expectation management, project deliverables, and refining product backlog
Guided 2 Agile teams through iterative mobile app feature releases, resulting in heightened customer satisfaction
Collaborated with Product Owners and teams during both high-level and team-level PI Planning, fostering alignment and cohesion
Ensured engaging retrospectives with actionable items for continuous improvement
Fostered collaboration with Product Owners, ARTs, and Release Train Engineers (RTE) to ensure ART alignment with product vision and needs, enhancing coordinated application development and cross-team risk management
Orchestrated and facilitated SAFe ceremonies, including backlog refinement, iteration planning, daily stand-ups, iteration review, iteration retrospectives, and bugs triage meetings
Implemented Jira for project administration, tracking key Agile metrics for reporting progress
Cultivated a collaborative environment with a dedicated focus on effective problem resolution.
Mortgage Project Associate
01.2009 - 11.2013
Provided technical assistance and support for Workflow Management services
Facilitated negotiations with banks and building societies to secure optimal loan solutions for clients
Engineered processes enhancing clients' ease of obtaining pre-approval on loans
Collaborated with technical personnel for successful system implementations
Conducted interviews with business stakeholders to gather insights of business processes and user requirements
Utilised refined problem-solving skills to resolve issues impacting business operations and goal achievement
Educated clients on legal and financial options, ensuring comprehensive understanding
Reviewed, assigned, reconciled, and managed mortgages throughout their lifecycle.
Education
Prince2 Project Management -
Professional Scrum Master {PSM1} | Professional Scrum Master {PSM2} -
Helping in transitioning AALTO’s traditional way of working to a hybrid way of working by tailoring a hybrid approach fit for AALTO’s environment.
Implemented Asana tool for the entire PMO team.
Drove a 17% improvement in engineering quality and a 9% defect reduction through championing and implementing DevOps practices, enhancing communication between development and DevOps teams.
Proficiently led Agile ceremonies, optimizing project delivery efficiency, and promoting continuous improvement.
Orchestrated Scrum framework ceremonies, enhancing cross-functional team efficiency with Daily Stand Up, Backlog Grooming, Sprint Review Meetings, and Retrospectives.
Developed and implemented a program-level dependency tracker in collaboration with Agile Release Train (ART), utilizing ROAM techniques to manage dependencies and mitigate risks effectively.
Elevated team maturity and value delivery by coaching on agile values, principles, and methodologies, including TDD and CI/CD pipelines, contributing to enhanced overall team performance.
Successfully delivered a Minimum Viable Product (MVP) ahead of the release date.
Career Experience
AALTO-HAPS (Subsidiary of Airbus), London, Scrum Master/Delivery lead, 05/2024, 09/2024, Results-driven Scrum Master with a proven track record helped in transitioning teams from traditional Waterfall to a tailored hybrid approach, integrating Agile, Lean, and Waterfall best practices. At AALTOHAPS, I successfully led three cross-functional teams in delivering critical projects such as the SOC Room readiness (Air Tower Station) and Simulator Room for Zephyr HAPS in Kenya, the most advanced fixed-wing HAPS globally. These projects were completed on time, within budget, and with early value realization. By implementing Program Increment (PI) Planning, I shifted the organization from a business-as-usual mindset to a project-based approach. This involved aligning stakeholders and development teams to collaboratively define project objectives ("why"), execution strategies ("how"), and timelines ("when"). Early identification of risks, dependencies, and resource planning. I helped introduce value-driven backlogs, established SMART goals, and restructured work packages into sprints, delivering incremental value at every stage of our sprints. Regular sprint reviews fostered continuous stakeholder engagement and allowed for flexibility and course correction. By facilitating Agile ceremonies, I improved cross-departmental collaboration, broke down silos, and shifted accountability from project managers to empowered project teams. Skilled in leveraging tools like Asana to enhance project visibility and accountability, I consistently improved team morale, communication, and collaboration. Facilitated a tailored hybrid Approach by Combining the best of Waterfall, Agile, and Lean methodologies to deliver value incrementally while maintaining structured planning. Facilitating Clear Planning and Prioritization: Introducing program increment (PI) planning to align stakeholders and the project team on objectives, risks, and timelines, ensuring early risk detection and better resource management. Improving Communication and Collaboration: Conducting regular standups, sprint reviews, and retrospectives to ensure continuous communication, quick issue resolution, and alignment across teams. Ensuring Accountability and Transparency: Using project management tools to track progress, providing visibility into tasks, risks, and deadlines for all team members and stakeholders. Fostering a Focus on Quality: Incorporating quality checks into every sprint and setting clear acceptance criteria for deliverables, ensuring work meets the highest standards throughout the project lifecycle. Managing Risks and Dependencies: work collaboratively with the project manager to Proactively identifying and addressing risks and resource constraints, allowing the team to adjust plans as needed and prevent bottlenecks. Constant meeting with the project manager to look at all areas of improvement, address any impediments, critical paths, and ensuring the team is working according to smart objectives. Encouraging Continuous Improvement: Cultivating a culture of regular feedback, innovation, and process optimization, ensuring the team continuously refines its approach for better efficiency and higher-quality outcomes
SSE-Energy Service, London, Scrum Master/Project Support, 04/2023, 11/2023, Oversee and support two API teams and Platform Team in a dynamic (fast paste environment) environment, successfully delivering an MVP of 11 microservices and 35 related functions/data flows to National Grid. Direct development team from project initiation through delivery of microservices, fostering collaboration and communication between API and Platform engineers. Establish transparency and predictability by ensuring release of a shippable increment every sprint, exceeding stakeholder expectations and enhancing team performance. Coordinate activities to ensure effective communication between stakeholders and development team, maintaining a smooth workflow. Collaborate and worked closely with Product Owner and reports on a daily and weekly basis, addressing lessons learned, identifying improvement opportunities, and ensuring alignment with stakeholder. Report daily to senior project manager, communicating updates via email, including daily logs, progress and status reports, issue reports, risk reports, and budget tracking. Initiated and maintained an environment of collaboration, trust, respect, and commitment within teams. Evaluated team performance regularly, conducting process improvement sessions during retrospective events to optimize product development and delivery. Partnered with Product Owner to create a communication management approach that enhanced a better relationship and project update between the team and stakeholders. Conducted bi-weekly face-to-face meetings, providing project status updates, milestones, and challenges to senior stakeholders of National Grid and SSE Energy. Tracked key metrics such as burndown, cycle time, lead time, team velocity, and provided summary reports, ensuring management was well-informed of project progress. Delivery team budget management, creating a forecast for all cost centers and tracking actual spend vs forecast weekly, producing a weekly burn rate report. Accrual register management. Tracking value and amount accrued on purchase orders raised to 3rd party suppliers. Resource demand management.
British Petroleum, London, Scrum Master/Project Support, 02/2020, 03/2023, Directed and coordinated two cross-functional remote teams, including 14 engineers, two product owners, and one business analyst across India and England. Successfully delivered an enhanced website and data warehouse as a unified data source for BP. Worked closely with the product owner to always find a way to improve our product backlog health, foster a way of continuously improving our relationship with stakeholders. Facilitated better collaboration between the team and DevOps engineers, which led to reduced technical debt, improved our baseline and quality deliveries. Facilitating a tailored hybrid of agile and project management helped to improve our ceremonies by making it a more project product-focused, this led to an improved way of working, improved our process flow, and continuous improvement in team performance. Reporting project status, risk daily via email, and a bi-weekly face to face with the project manager to look at version and release on Jira. Implemented and strategies an agile and tailored project management framework to improve our meetings, enhance velocity, team maturity, and overall value delivery. Facilitated collaborative product backlog refinement sessions to ensure a shared understanding of requirements, contributing to efficient product development and delivery. Collaborate with the entire team to facilitate risk management workshop at a very early stage in the sprint to identify, assess and reduce both current sprint risk and project risk. Continuous collaboration with the product owner to strategically look at how to improve product backlogs, improve our sprint review meeting and have a more improved bi-directional communication with stakeholders. Customized Jira board view only and coach stakeholders on how to view product progress, and tracking of tasks via Jira board, leading to better transparency and communication between teams and stakeholders. Proactively monitored Sprint Burndown and Release Burndown Charts, track team velocity and sprint progress for forecasting, collaborating closely with Product Owner in backlog refinement and goal achievement.
Virgin Media, London, Scrum Master, 12/2017, 02/2020, Oversaw release capacity planning and tracked sprint and release progress in JIRA, demonstrating meticulous project oversight. Led teams in delivering releases, encompassing new features, enhancements, and technical upgrades. Collaborated closely with Product Owners and Tech Leads to ensure alignment with sprint deliverables and release timelines. Coached and supported the team in overcoming impediments, escalating issues when necessary. Utilized SAP Commerce Cloud to deliver enterprise and consumer-level products, significantly enhancing overall customer satisfaction. Coordinated teams effectively to ensure adherence to Scrum values, fostering improved Product Increment delivery. Influenced stakeholders and vendors positively, addressing risks and issues promptly to ensure project success. Ensured transparent stakeholder management by providing progress updates on user stories and tasks, actively seeking opportunities for improvement. Conducted process mapping activities to identify and rectify project inefficiencies, demonstrating a commitment to continuous improvement.
British Telecom, London, Scrum Master, 10/2013, 11/2017, Coached and educated product owners on stakeholder expectation management, project deliverables, and refining product backlog. Guided 2 Agile teams through iterative mobile app feature releases, resulting in heightened customer satisfaction. Collaborated with Product Owners and teams during both high-level and team-level PI Planning, fostering alignment and cohesion. Ensured engaging retrospectives with actionable items for continuous improvement. Fostered collaboration with Product Owners, ARTs, and Release Train Engineers (RTE) to ensure ART alignment with product vision and needs, enhancing coordinated application development and cross-team risk management. Orchestrated and facilitated SAFe ceremonies, including backlog refinement, iteration planning, daily stand-ups, iteration review, iteration retrospectives, and bugs triage meetings. Implemented Jira for project administration, tracking key Agile metrics for reporting progress. Cultivated a collaborative environment with a dedicated focus on effective problem resolution.
Mortgage Project Associate, 01/2009, 11/2013, Provided technical assistance and support for Workflow Management services. Facilitated negotiations with banks and building societies to secure optimal loan solutions for clients. Engineered processes enhancing clients' ease of obtaining pre-approval on loans. Collaborated with technical personnel for successful system implementations. Conducted interviews with business stakeholders to gather insights of business processes and user requirements. Utilized refined problem-solving skills to resolve issues impacting business operations and goal achievement. Educated clients on legal and financial options, ensuring comprehensive understanding. Reviewed, assigned, reconciled, and managed mortgages throughout their lifecycle.
References
References available upon request.
Timeline
Scrum Master/Delivery lead
AALTO-HAPS, (Subsidiary of Airbus)
05.2024 - 09.2024
Scrum Master/Project Support
SSE-Energy Service
04.2023 - 11.2023
Scrum Master/Project Support
British Petroleum
02.2020 - 03.2023
Scrum Master
Virgin Media
12.2017 - 02.2020
Scrum Master
British Telecom
10.2013 - 11.2017
Mortgage Project Associate
01.2009 - 11.2013
Prince2 Project Management -
Professional Scrum Master {PSM1} | Professional Scrum Master {PSM2} -