Summary
Overview
Work history
Skills
Websites
Certification
Languages
References
Timeline
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Anthony Sofolabo

Manchester, United Kingdom

Summary

Experienced professional with a strong background in customer service and administrative support. Proficient in call handling, diary and email management, complaint resolution, and CRM systems. Demonstrates exceptional communication and interpersonal skills, with a proven ability to manage confidential correspondence and coordinate team activities. Adept at data entry, reporting, and maintaining accurate records. Committed to enhancing organisational efficiency through effective time management and prioritisation.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Customer & Administrative Officer

Mill Hill Convenience Store
Manchester, UK
09.2023 - 06.2025
  • Delivered friendly and efficient service to customers, resolving product queries, complaints, and concerns professionally.
  • Processed cash, card, and contactless transactions using the till system with 100% accuracy.
  • Managed daily sales records, end-of-day reconciliation, and receipt tracking for reporting purposes.
  • Assisted in stock control: monitoring inventory levels, placing supplier orders, and updating delivery logs.
  • Maintained tidy and well-stocked displays, contributing to a clean, safe, and inviting store environment.
  • Supported administrative functions including filing invoices, managing correspondence with suppliers, and updating spreadsheets.
  • Promoted in-store deals and loyalty programs to increase customer engagement and satisfaction.
  • Ensured compliance with food hygiene, safety, and store operational standards.
  • Collaborated with store management to coordinate staff schedules and rota planning when required.

Administrative Officer

Anchor Insurance Limited
Lagos, Nigeria
05.2020 - 07.2023
  • Provided day-to-day administrative support including diary coordination, email correspondence, and filing systems.
  • Processed invoices, handled purchase orders, and maintained office supply levels.
  • Assisted the HR team with onboarding paperwork and maintaining staff records.
  • Drafted meeting agendas, took minutes, and followed up on action points.
  • Supported management in compiling reports and performance documentation.
  • Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
  • Assisted in arranging meetings for smoother communication channels.
  • Answered phone calls and emails for management team during busy periods.
  • Created paperwork for meeting packs to enable improved understanding of business topics.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Managed incoming calls for efficient handling of enquiries and complaints.

Customer & Administrative Assistant

Konga
Lagos, Nigeria
03.2018 - 04.2020
  • Served as first point of contact for clients both in-person and via phone/email.
  • Scheduled appointments, processed service requests, and managed client files.
  • Handled administrative duties such as printing, scanning, and archiving confidential documents.
  • Supported event planning and internal staff communications.
  • Maintained a professional and organised reception area to ensure a welcoming environment.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Streamlined administrative processes for increased efficiency in the workplace.

Skills

  • Customer Service & Call Handling (Inbound/Outbound)
  • Administrative Support & Office Operations
  • Diary & Email Management
  • Complaint Handling & Resolution
  • CRM Systems & Microsoft Office Suite
  • Record Keeping & Document Control
  • Communication & Interpersonal Skills
  • Team Support & Coordination
  • Data Entry & Reporting
  • Time Management & Prioritization
  • Organisation coordination
  • Confidential correspondence

Certification

  • Level 2 Certificate in Customer Service, January 2020
  • Office Administration Training, September 2019

Languages

English
Fluent

References

References available upon request.

Timeline

Customer & Administrative Officer

Mill Hill Convenience Store
09.2023 - 06.2025

Administrative Officer

Anchor Insurance Limited
05.2020 - 07.2023

Customer & Administrative Assistant

Konga
03.2018 - 04.2020

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Anthony Sofolabo