Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Anthony Scamp

St. Helens,Merseyside

Summary

An experienced Argos Store Manager with 11 years in retail leadership, excelling at creating customer-first environments that drive commercial success. My approach combines hands-on team coaching with data-driven strategies to consistently improve store KPIs and service standards. Successfully developed high-performing teams through motivational leadership and performance management, while effectively handling prioritisation and ER matters as part of comprehensive store operations. My passion lies in building engaged teams that deliver exceptional results - balancing people development with business objectives to create thriving retail environments ready for new challenges.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Store Manager - East Prescot Road

Sainsbury's Argos
Liverpool, Merseyside
08.2017 - Current
  • By cultivating talent, maintaining consistency and shaping environment where employees thrive, I've led my store to become first in the company KPI rankings year to date.
  • Area lead for Care KPI for last 9 years which included upskilling new and existing managers, providing support across the Area and more recently, development-sessions with least performing stores.
  • Fostered a positive, engaging workplace culture where team members genuinely enjoy coming to work, driving high morale and exceptional performance which led to company-leading We're Listening scores.
  • For the past 8 months, I have also managed Woolton resulting in a boost in company ranking from 65th to 10th.

Store Manager - Woolton

Sainsbury's Argos
Liverpool, Merseyside
09.2016 - 08.2017
  • From hand-picking and training high-performing team to strategically designing store layout for maximum efficiency, Successfully launched Woolton driving it to achieve #1 in company during tenure.
  • Conducted regular performance reviews and provided feedback to support employee development and wider team performance.
  • Built strong relationship with Sainsbury's host store to ensure smooth operational dynamics whilst implementing 'One Winning Team'.

Store Manager - Argos

Home Retail Group
Liverpool, Merseyside
03.2016 - 09.2016
  • Managed inventory and merchandising to maximise sales and minimise loss.
  • Implemented training programs for new colleagues and ongoing development for current staff, resulting in improved team performance.
  • Conducted performance reviews, setting clear and meaningful expectations whilst providing constructive feedback to foster positive work environment.
  • Ensured compliance with company policies and H&S regulations.
  • Closed down store which involved redeployment and disbanding of team after support and consultation processes.

Customer Service Manager - Argos

Home Retail Group
Bromborough, Wirral
02.2014 - 03.2016
  • Raised store reputation and performance with high-quality customer care, re-establishing customers as main focus.
  • Tasked by SM to deliver Care targets consistently - setting goals to remove accumulated deficit by year end.
  • Created periodic check-ins for colleagues highlighting over and under-performance with SMART actions.
  • Demonstrated leadership skills in managing diverse teams by instilling belief and leading by example.
  • Took lead role on Area to develop CSMs - holding workshops and being an SME.
  • Increased CSAT performance by 12% bringing store into top 5 of Area.

Co-Owner

Jackie Mundo's
Kirkby, Knowsley
01.2012 - 02.2014
  • Annual turnover of over £1m across North Liverpool.
  • Created sub-division of established restaurant which consisted of leading team of hand-picked employees - overseeing processing orders, preparing meals to delivery and transportation of products.
  • Ensuring compliance and due diligence was met from all employees - food certifications, DVLA checks, etc.
  • Ordering and supplying necessary consumables for production and transportation focusing on quality and cost-efficiency.
  • In charge of advertising and promoting brand - digital marketing, printed material, vehicle marketing.

Education

GCSEs - Grade C & above - English, Mathematics & Science

St. Edmund of Canterbury Catholic High School
Liverpool
09.1992 - 05.1997

Skills

  • Leadership & Team Development - Coaching, motivating and developing staff at all levels
  • Commercial Acumen - Driving sales, analysing KPIs and optimising store performance
  • Customer Experience Management - Delivering exceptional service and resolving issues effectively
  • Communication & Influence - Clear messages to teams, stakeholders and customers
  • Problem-Solving & Decision-Making - Handling challenges calmly and making data-driven choices
  • Scheduling & Payroll - Creating and managing staff schedules, allocating resources cost-effectively
  • Conflict Resolution - Experience ER case handler, trained notetaker, appeals manager
  • Flexibility & Adaptability - Managing multiple store locations
  • Technology & Systems Proficiency - MS Office, UKG Pro, etc

Accomplishments

    Argos Financial Services - Best of the Best Competition FY24 - Regional Winner - North - East Prescot Road

    Argos Financial Services - CCPO Best of the Best Competition FY23 - Regional Winner - North - East Prescot Road

    Argos Financial Services - CCPO Best of the Best Competition FY23 - Company Winner - East Prescot Road

    Argos - Top Care Participation 22/23 - Liverpool & Manchester Winner - East Prescot Road

    Argos - Regional League Winner - 2022 - East Prescot Road

    Argos - Store of the Year - Liverpool & North Wales - 19/20 - East Prescot Road

    Argos - Liverpool & North Wales - CSMs Players Player - 14/15

Certification

Full UK Driving Licence

References

References available upon request.

Timeline

Store Manager - East Prescot Road

Sainsbury's Argos
08.2017 - Current

Store Manager - Woolton

Sainsbury's Argos
09.2016 - 08.2017

Store Manager - Argos

Home Retail Group
03.2016 - 09.2016

Customer Service Manager - Argos

Home Retail Group
02.2014 - 03.2016

Co-Owner

Jackie Mundo's
01.2012 - 02.2014

GCSEs - Grade C & above - English, Mathematics & Science

St. Edmund of Canterbury Catholic High School
09.1992 - 05.1997

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