Anthony Round

• Collaborated closely with marketing team to develop sales strategies.
• Maintained detailed records of sales activities for accurate forecasting.
• Developed sales pitches tailored specifically to individual client needs.
• Liaised effectively between customers and internal departments to facilitate smooth transactions.
• Built custom software solutions for enhanced business efficiency.
• Established strong client relationships which resulted in repeat business.
• Managed over 50 customer calls per day

• Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating continued business.
• Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention.

• Reworked positions and workflow based on individual abilities and production targets.
• Established clear priorities and production quality standards.
• Collaborated with other leaders and managers to direct workflow and support operations.
• Became an in store Union Representative for Usdaw.
• Maximized team knowledge and productivity by effectively training, monitoring and directing employees in best practices and regulatory protocols.
• Conducted a number of Interviews to hire staff at a Customer Team Member position.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Actively pursued personal learning and development opportunities.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Alerted customers to upcoming sales events and promotions.

Starting out as a team member I quickly rose to a trainer position and then shift management at recommendation of the franchisee. In 2017 I received the unofficial position of Training Manager for the 4 stores we owned in the City, going to each as needed to improve and set standards to staff of all levels.

• At main store managed and coordinated training for over 50 staff from first day to assistant management positions, including all admin and audits.
• Interviewed job candidates and made staffing decisions
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Demonstrated integrity and honesty whilst interacting with guests, team members and managers.
• Strictly followed all cash, security, inventory and employment policies and procedures.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

• Created and maintained a company website and facebook page.
• Created and actioned a business plan and marketing strategy.
• Grew customer base and revenue yearly through exceptional service and word of mouth.
• Consulted via telephone to understand user problems and ask probing questions to locate root causes.
• Performed diagnostic tests for hardware, malware, spyware, virus scans, and more.
• Resolved a range of issues including drivers, windows updates, browsers, lost data, BSoD and the above tested..