Anthony Richardson
Ashington,Northumberland
Summary
Dynamic and results-driven professional with a strong foundation in IT proficiency and Microsoft Office expertise. Demonstrates exceptional communication skills, composure under pressure, and an outgoing personality. Proven track record in motivational leadership, determination, and dedication, complemented by a strong attendance record. Adept at current technology awareness and rapid skill acquisition, with a commitment to continuous self-improvement. Advanced Microsoft Office skills enhance capabilities in auditing and compliance standards, accountability assurance, conflict mediation, quality control implementation, and leadership development. Career goals include leveraging these skills to drive organisational success while fostering team leadership and approachability.
Overview
18
18
years of professional experience
Work history
Application Management Specialist
Northumbria Healthcare NHS Foundation Trust
Seaton Delaval, Northumberland
07.2023 - 12.2025
- I currently work within the Digital Services department in Northumbria Healthcare NHS Trust, in the Application Management team, as an Application Management Specialist. Duties include daily tasks across a range of clinical systems to ensure the best patient care is delivered, and for all corresponding documentation has been actioned \ sent out correctly, if not; to then investigate.
- Dealing with the Clinical systems which are used in all Northumbria Healthcare hospitals and GP’s; often liaising with third party \ suppliers and GP practices.
- Managed application support for clinical systems, ensuring seamless operation and user satisfaction.
- Collaborated with cross-functional teams to identify requirements and deliver tailored application solutions.
- Provided training sessions for staff, fostering a culture of continuous improvement and knowledge sharing.
- Oversaw the integration of new applications, ensuring compliance with organisational standards and protocols.
- Developed comprehensive documentation for application processes, facilitating easier access to knowledge resources.
- Mentored junior staff, promoting professional development and strengthening team capabilities.
- Adhered strictly to compliance regulations, minimising legal risks and liabilities.
- Prioritised tasks efficiently, meeting tight deadlines with ease.
- Ensured customer satisfaction by delivering excellent service standards consistently.
- Managed resources wisely to ensure maximum utilisation.
Service Desk Analyst - First Line
Northumbria Healthcare NHS Foundation Trust
Seaton Delaval, Northumberland
08.2018 - 07.2023
- I worked in a team as part of the digital services helpdesk, working as an integral part of the first line service. We carry out a wide range of tasks from basic admin work, such as creating \ disabling domain accounts, mailboxes, clinical accounts, folder \ mailbox access, to ensure all Northumbria staff have the correct access to ensure they can carry out the best patient care possible.
- I also assist other departments with their workload, whether this is clinical or non-clinical based. I have built a reputation within the trust and department now, where many members of staff can approach me for anything which I can assist with, and will always ensure I assist when possible.
- We also troubleshoot \ diagnose analyst problems, to minimise any downtime for users so they can continue with heir working day \ schedule, to ensure we can provide the best patient care possible.
- Responded to a high volume of service requests, ensuring timely resolution of IT issues.
- Provided first-line technical support for software and hardware issues, enhancing user experience.
- Documented incidents and resolutions in ticketing system, maintaining accurate records for future reference.
- Collaborated with cross-functional teams to escalate complex technical problems, facilitating efficient problem-solving.
- Analysed recurring issues and recommended improvements to IT processes, contributing to service efficiency.
Research and Development, Clinical Trials
Northumbria Healthcare NHS Foundation Trust
North Tyneside, Northumberland
06.2015 - 01.2018
- I worked within a team of nurses who perform clinical trials, manage databases; liaise with nurses & GP’s in relation to patient care. Tasks consist of data entry with great accuracy, tracking patient clinical notes, while abiding by The Data Protection Act. Supporting apprentices, nurses and other members of staff.
- Implemented data collection strategies to ensure integrity and accuracy of research findings.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Parts Fitter and Body Shop Assistant
CarBar Automotive
Morpeth, Northumberland
11.2013 - 06.2015
- I worked as a parts fitter, and body shop assistant. Answering the telephone and replying to email queries; booking jobs into the diary, ordering parts, ringing customers informing of issues or completed jobs. Left to take up new post with the NHS.
- Fitted and assembled automotive parts to ensure optimal vehicle performance.
- Provided assistance in body shop operations, including repairs and refinishing tasks.
- Maintained cleanliness and organisation of workshop environment to promote efficiency.
- Utilised various hand tools and power equipment to complete assigned tasks effectively.
- Conducted regular inventory checks to ensure availability of necessary parts and materials.
- Assisted in diagnosing vehicle issues and recommending appropriate repair solutions.
- Trained new staff on safety protocols and proper handling of tools and equipment.
Control Analyst, Project Administrator and Technician Diagnosis
Centrex Computing Services Ltd.
Ashington, Northumberland
11.2012 - 08.2013
- I worked within several roles at my time at Centrex, Control Analyst, Project Administrator and Technician Diagnosis. My communication skills had benefited well from past experience, dealing with customers and working within a group or individually. Left this post due to being made redundant.
- Evaluated control systems and processes to identify areas for improvement and optimisation.
- Coordinated communication between stakeholders to facilitate successful project delivery.
- Prepared proposals with revised methods, new strategies and redefined functions.
- Identified departures from agreed-upon procedures and standards and helped close gaps.
- Observed systems and staff operations throughout organisation, compiling current and accurate information.
Butcher and Fish Monger
Morrisons Morpeth Supermarket
Morpeth, Northumberland
07.2011 - 11.2012
- I currently work as a butcher and fish monger at Morrisons Morpeth supermarket; I have learned several skills while working here, such as how to speak and deal with customers in different situations, safety precautions, clean as you go, and more.
- Prepared a variety of meat and fish products to ensure freshness and quality.
- Maintained cleanliness and organisation of workstations to promote a safe working environment.
- Monitored stock levels and reported shortages to ensure timely replenishment of products.
- Ensured compliance with health and safety regulations during food handling and storage.
- Prepared custom orders to meet unique customer requirements.
- Sharpened and cleaned tools regularly to ensure optimal performance.
- Assisted in inventory management for smooth store operations.
Occasional Labourer
J Pountney Roofing
Alnwick, Northumberland
03.2009 - 02.2010
- This job role involved in me unpacking the slates and tiles from the packs, then moving them on and off the scaffolding, it was essential I stacked them safely. In addition to this I had to ensure that the workspace was always clean, tidy and safe.
- Assisted in installation of roofing materials ensuring adherence to safety regulations.
- Supported maintenance of equipment and tools to ensure optimal working conditions.
- Followed instructions from supervisors to execute tasks effectively and accurately.
- Participated in training sessions to improve skills and knowledge of roofing techniques.
- Maintained cleanliness and organisation of work areas to promote safety and efficiency.
Occasional Labourer
Evans Halshaw
Cramlington, Northumberland
05.2008 - 06.2008
- This was a part of my work experience. My job role involved repairing and servicing the vehicles, collecting the parts required for myself and other colleagues. I also had to ensure the working area was always tidy to carry out a safe environment.
- Utilised diagnostic tools to identify problems and ensure optimal performance.
- Diagnosed mechanical issues and performed repairs on a variety of vehicles.
- Collaborated with team members to streamline repair processes and enhance efficiency.
- Maintained accurate records of repairs and services performed on vehicles.
Education
European Computer Driving License (ECDL) -
10.2016 -
Pearson EDI NVQ 2 Certificate - Business and Administration
11.2012 - 12.2013
BTEC - Physical Education (PE), Information Technology (ICT)
Northumberland College
05.2009 - 10.2010
Sports and Exercise Science National Diploma - undefined
GCSE’s - English, English Literature, Maths, Physical Education (PE), Science, Business Studies, Information Technology (ICT), Religious Studies, Citizenship
Ashington High School
03.2005 - 03.2009
Skills
- IT proficiency and Microsoft Office expertise
- Effective communication skills
- Composure under pressure
- Outgoing personality
- Motivational leadership
- Determination and dedication
- Strong attendance record
- Current technology awareness
- Rapid skill acquisition
- Continuous self-improvement
- Advanced Microsoft Office skills
- Physical fitness
- Team leadership
- Approachability
- Auditing and compliance standards
- Accountability assurance
- Conflict mediation
- Quality control implementation
- Leadership development
References
- Emily, Malone, Supervisor, Emily.Malone@northumbria-healthcare.nhs.uk, 07505034604, Northumbria Healthcare Manufacturing and Innovation Hub, Senior Operational Application Specialist, Application Management, Digital Services
- Paul, Whittaker, Digital Workflow Engineer, Paul.Whittaker@northumbria-healthcare.nhs.uk, 0191 203 1311, 07815698198, Northumbria Healthcare Manufacturing and Innovation Hub, Digital Services
- Norma, Cardill, Office Co-ordinator, 0191 293 4087, North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH, Research and Development
- Rachel, Browell, Research Nurse, 0191 293 4087, North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH, Research and Development
- Jayne, Glenton, 01670 622 111, Northumberland County Council, Gas House Lane, Morpeth, NE61 1TA, Morpeth Library
Achievements
December 2009 Sports First Aid Level 2., December 2009 CLSA – Community Sports Leadership Award., September 2009 Full Driving Licence., January 2010 Full CRB Check., May 2015 Full DBS check., December 2013 Pearson EDI Level 2 NVQ Certificate in Business & Administration.
Additional information
- Captained Ashington Football club for several years.
- Swam as part of Ashington Swimming club.
- Played for Wansbeck Rugby Team.
- Interest in motor vehicle maintenance.
- Volunteered as a sport coach/assistant for Cramlington Football club.
- Massively interested in IT & computing.
- Very interested in mountain biking & keeping fit and active.
- I love working with my hands, and troubleshooting.
Affiliations
- Sports & Leisure - Gym \ Football
- Basic Car & Motorbike Maintenance
References
References available upon request.
Timeline
Application Management Specialist
Northumbria Healthcare NHS Foundation Trust
07.2023 - 12.2025
Service Desk Analyst - First Line
Northumbria Healthcare NHS Foundation Trust
08.2018 - 07.2023
European Computer Driving License (ECDL) -
10.2016 -
Research and Development, Clinical Trials
Northumbria Healthcare NHS Foundation Trust
06.2015 - 01.2018
Parts Fitter and Body Shop Assistant
CarBar Automotive
11.2013 - 06.2015
Control Analyst, Project Administrator and Technician Diagnosis
Centrex Computing Services Ltd.
11.2012 - 08.2013
Pearson EDI NVQ 2 Certificate - Business and Administration
11.2012 - 12.2013
Butcher and Fish Monger
Morrisons Morpeth Supermarket
07.2011 - 11.2012
BTEC - Physical Education (PE), Information Technology (ICT)
Northumberland College
05.2009 - 10.2010
Occasional Labourer
J Pountney Roofing
03.2009 - 02.2010
Occasional Labourer
Evans Halshaw
05.2008 - 06.2008
GCSE’s - English, English Literature, Maths, Physical Education (PE), Science, Business Studies, Information Technology (ICT), Religious Studies, Citizenship
Ashington High School
03.2005 - 03.2009