Anthony R. Gomez
Market Drayton
Summary
A highly analytical Support and Operations professional with a robust background in software support, data analysis, and military intelligence. Proven track record in troubleshooting complex technical issues, managing high-stakes data integrity, and delivering results within strict SLA frameworks. Expert in bridging the gap between technical systems and user needs, backed by a Bachelor of Science in Information Technology and extensive international experience.
Overview
33
33
years of professional experience
Work History
Level 1 software support associate
Delta Capita
Wrexham
08.2025 - Current
- Serve as the primary point of contact for application-related issues, providing front-line technical assistance and troubleshooting.
- Utilise JIRA for logging, tracking, and managing user queries, ensuring rapid first-contact resolution via established knowledge bases.
- Document technical symptoms and diagnostic steps to facilitate seamless escalation to L2/L3 support teams.
Solutions Operations Senior Analyst
DTCC
Wrexham
03.2022 - Current
- Manage client stock market trade configurations, ensuring data accuracy and compliance with departmental benchmarks.
- Liaise directly with clients to resolve data upload discrepancies and validate non-compliant instructions.
- Oversee multiple concurrent projects, consistently meeting or exceeding SLAs and accuracy metrics.
Regulatory Data Clerk
Newell Brands, Yankee Candle
06.2021 - 12.2021
- Managed the submission of product formulas to the European Chemicals Agency (ECHA) to meet EU hazard requirements.
- Acted as Subject Matter Expert (SME) for updated product formulas during regional EU compliance meetings.
Temporary Business Admin Support Officer - CAZ
Somerset Council
Bath
05.2021 - 06.2021
- Enforce CAZ policy through the operation of CAZ Enforcement ICT systems
- Assist the CAZ Enforcement Team Leader in reviewing and processing council policy notices.
FC Associate I
Amazon
Severn Beach, Bristol
09.2020 - 04.2021
- Temp picker/packer responsible for picking and packing outbound customer orders
- Putting smiles on customer faces
Munitions Movement Clerk
Munitions Movement Visibility Cell, MOD/Leidos
Bicester, Oxfordshire
07.2015 - 10.2019
- Coordinated high-security munitions logistics, monitoring vehicle movements and authorising departures.
- Maintained real-time task summaries and produced critical incident reports regarding safety and security.
Data Administrator
Dalcour Maclaren Land Surveyors
Weston-on-the-Green, Oxfordshire
02.2014 - 03.2015
- Engineered MS Excel databases to track landowner registrations and contract statuses for major utility clients.
Data Processor
Zetica-3D Mapping and Site Investigation Services
Long Hanborough, Oxfordshire
07.2010 - 10.2013
- Processed GPR images of underground rail ballast to generate analytical PDFs and Excel reports. Led multiple projects and trained new data processors in imaging workflows.
Administrative Clerk
Specialty Polymer Compounding UK
Whitby, North Yorkshire
08.2008 - 02.2010
- Managed sales and purchase orders via SAGE and Excel to maintain optimal inventory levels.
- Coordinated raw material procurement with suppliers, handled customer enquiries, and completed cross-functional factory training to streamline operations.
Data Analyst
AIMCO-Real Estate Investment Trust
Denver, Colorado, U.S.A.
03.2007 - 08.2007
- Analysed residential property data to generate reports for executive leadership.
- Developed an MS Access database and interface for marketing operations and initiated SQL Server development to resolve reporting bottlenecks.
Ground System Engineer
Northrop Grumman Electronic Systems
Aurora, Colorado, U.S.A.
08.2003 - 03.2007
- Shift Lead (3+ years): Managed operations for the Space Based Infrared Systems (SBIRS) ground system.
- System Maintenance: Built and maintained GUIs and performed advanced system troubleshooting.
- Data & Security: Managed SQL database password accounts and coordinated complex shift scheduling.
- Training & Mentorship: Certified trainer for U.S. Air Force space operators and new engineering staff.
Military Intelligence Analyst
United States Army
U.S.A.
04.1993 - 08.2003
- enior Intelligence Analyst (Sgt): Led intelligence gathering and analysis within a secure U.S. Army facility.
- Operational Reporting: Synthesised complex data into actionable reports for specific high-priority targets.
- Training & Leadership: Managed and trained 19 novice analysts, including the development of comprehensive training schedules.
- Database Development: Designed and programmed a custom MS Access reference database to streamline information retrieval.
- Digital Resource Management: Built and maintained a unit website to serve as a mission-critical reference library.
Education
Bachelor of Science - Information Technology
Oregon Institute of Technology
Fort Lewis, Washington, United StatesAssociate in Science degree - Physical Science
Citrus Junior College
Glendora, California, United StatesSkills
- Customer support
- Documentation skills
- Software Support & Incident Management
- L1 Software Troubleshooting
- Data Intelligence & Database Management
Accomplishments
- Awarded Personal Commendation
- From Deputy Chief of Staff of intelligence, Lieutenant General Robert W. Noonan Jr., United States Army – 2002
- Honour Graduate in Leadership Development Course - 2000
- Graduated 7th from a class of 180
- Sixth Army Reserve Soldier of the year – 1996
Timeline
Level 1 software support associate
Delta Capita
08.2025 - Current
Solutions Operations Senior Analyst
DTCC
03.2022 - Current
Regulatory Data Clerk
Newell Brands, Yankee Candle
06.2021 - 12.2021
Temporary Business Admin Support Officer - CAZ
Somerset Council
05.2021 - 06.2021
FC Associate I
Amazon
09.2020 - 04.2021
Munitions Movement Clerk
Munitions Movement Visibility Cell, MOD/Leidos
07.2015 - 10.2019
Data Administrator
Dalcour Maclaren Land Surveyors
02.2014 - 03.2015
Data Processor
Zetica-3D Mapping and Site Investigation Services
07.2010 - 10.2013
Administrative Clerk
Specialty Polymer Compounding UK
08.2008 - 02.2010
Data Analyst
AIMCO-Real Estate Investment Trust
03.2007 - 08.2007
Ground System Engineer
Northrop Grumman Electronic Systems
08.2003 - 03.2007
Military Intelligence Analyst
United States Army
04.1993 - 08.2003
Associate in Science degree - Physical Science
Citrus Junior College
Bachelor of Science - Information Technology
Oregon Institute of Technology
Training
- Northrop Grumman Development Courses, Boulder, Colorado, United States
- SGI System Administrative I, UNIX course, SGI Basic IRIX Operating System, UNIX course
- United States Army Courses
- Signals Analyst Course, Goodfellow Air Force Base, Texas, United States
- Modules include military intelligence reporting and analysis
- Executive Administrative Assistant Course, Fort Jackson, South Carolina, United States
- Modules include advanced admin clerical duties, data entry, format writing