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Anthony Ransom
Scunthorpe,North Lincolnshire
Summary
Transport Planner skilled in facilitating stakeholder communication and resolving delivery issues. Manages customer interactions to provide timely updates and enhance satisfaction. Focused on building collaborative relationships across teams to support operational goals.
Overview
24
24
years of professional experience
Work History
Transport Planner
Suttons Tankers
Scunthorpe, North Lincolnshire
09.2016 - 12.2025
- Optimised daily and weekly planning for vehicle drivers and loads to ensure maximum efficiency and backhauling opportunities.
- Facilitated customer interactions by providing timely updates and resolving delivery and collection issues.
- Ensured compliance with health and safety regulations while managing vehicle maintenance schedules and adhering to hazardous goods regulations.
- Utilised TMS software, Excel, and various tools to log data and enhance performance tracking.
- Facilitated effective communication with drivers, stakeholders, and clients to enhance collaboration.
- Optimise transportation management systems Mandata and WindMS to enhance logistical efficiency and operational control.
Customer Service Coordinator
Damco Logistics
London
03.2006 - 08.2016
- Ensured data integrity across supply chain operations, overseeing customs clearance and delivery management processes.
- Assisted in managing financial processes related to vendor payments and customer invoicing.
Supported tracking of transactions to ensure timely processing and resolution of issues.
Facilitated communication between departments to enhance financial workflow. - Drive process improvements to optimise department functionality and support strategic objectives.
- Ensured timely updates of monthly KPIs and weekly carrier forecasts for client communication.
- Presented key performance indicators to clients to enhance strategic alignment and decision-making.
- Supported project management of two high-profile import projects for client Christmas stock.
Coordinated with vendors in Asia for shipping logistics and customs clearance.
Facilitated transport of goods to warehouse efficiently. - Relocated To From Scunthorpe To Worksop / London & Felixtowe
Customer Service Representative
Lloyds Banking Group
Scunthorpe, North Lincolnshire
07.2001 - 02.2006
- Oversaw security releases team to streamline bank charge releases, enhancing registry accuracy.
- Resolved customer and solicitor complaints through effective communication and conflict resolution strategies.
- Assisted Implementing new FSA regulations for rate changes to ensure compliance at Lloyds Bank.
- Developed comprehensive internal operating procedures, clarifying workflows and enhancing overall operational efficiency.
- 6 Months working on Lloyds Mortgage customer service help desk.
Education
NVQ Level 4 - NVQ Advanced Business Studies & A Level Economics
John Leggott College
Scunthorpe, NLN01-2001
GCSEs - Senior School
St James School
Grimsby, NEL01-1998
Skills
- Process improvement
- Supply chain management
- Regulatory compliance
- Effective communication
- Customer service skills
- Mandata TMS
- Microlise
- Customer relations
- Route planning and scheduling
- Excel proficiency
- Excellent geographical knowledge of [Location]
- Vehicle servicing
- Haulage
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transport Planner
Suttons Tankers
09.2016 - 12.2025
Customer Service Coordinator
Damco Logistics
03.2006 - 08.2016
Customer Service Representative
Lloyds Banking Group
07.2001 - 02.2006
NVQ Level 4 - NVQ Advanced Business Studies & A Level Economics
John Leggott College
GCSEs - Senior School
St James School