Anthony M. Choto

Professional Summary

I am a certified International Human Resources professional and people-centric leader with a proven track record of transforming key HR metrics into strategic organizational decisions through talent development, team leadership, and management across varied industrial segments. Over the last 15 years I have acquired key skills and competencies which are directly transferable to the Domiciliary Care Business. Please see my LinkedIn Profile here for my professional HR experience.

Key Skills and Competencies transferable to Domiciliary Care Business.

• Communication Skills: Excellent communication skills which are essential for building rapport with service users, understanding their needs, and providing emotional support. Effective communication will also help in collaborating with healthcare professionals to develop personalized care plans.
• Problem-Solving Abilities: Dealt with complex issues such as employee relations and disciplinary matters in HR, transferable to handling challenging behaviours from clients, resolving conflicts calmly, and ensuring peaceful resolutions.
• Team Management: Experience in leading HR initiatives and managing teams, coordinating and collaborating effectively with healthcare professionals to ensure seamless delivery of care and enhance service user well-being through a holistic approach.
• Administrative Expertise: Managing HR systems and procedures translates well into managing administrative tasks in healthcare settings, including maintaining accurate clients’ records, monitoring health conditions, and ensuring compliance with regulatory guidelines.
• Empathy and Compassion: HR roles require a compassionate approach to address employee concerns and provide support; this is crucial in a Care Management for understanding and addressing clients' emotional and physical needs.
• Strategic Planning: Developing HR strategies and aligning them with organizational goals has equipped me with the ability to create and implement effective care plans, ensuring clients receive personalized and innovative support, improving their daily living activities and emotional health.
• Regulatory Compliance: Knowledge of HR policies and compliance standards has equipped me with a similar requirement in Care, ensuring that care provided to service users adheres to health and safety regulations, guaranteeing top-quality care and protecting client well-being.
• Training and Development: Experience in HR includes equipping line management with HR skills and providing training to care providers (carers) and for educating clients and their families on care practices.
• Data Management: Managing staff employment data and HRIS systems has given me the skills to handle client’s data efficiently, ensuring accurate record-keeping and informed decision-making in client care.
• Crisis Management: Addressing employee relations issues and managing disciplinary matters in HR has prepared for handling emergencies and crises in healthcare settings, ensuring clients safety and well-being.

By leveraging my HR experience, I bring a unique blend of skills that enhance my ability to lead and provide compassionate, effective, and high-quality care as a Nominated Individual and Registered Manager for a Domiciliary Care Company.

• SHRM-CP - Certified Professional, Society for Human Resources Management, USA
• Assoc CIPD Associate, Chartered Institute of People and Development-CIPD, UK
• AIPMZ Affiliate, Institute of People Management, Zimbabwe-(IPMZ), Zimbabwe
• ICF, International Coach Federation, USA

Care Professional of the Month, 06/2023, Home Instead Telford North
Care Professional of the Year, 2024, Home Instead Telford North