Anthony McCool

• Maintained clean and organized work environment to maintain a clear desk policy.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with other departments to guarantee customer satisfaction.
• Worked to resolve technical and physical faults presenting on customer equipment/telephony/satellite dishes.
• Over the last thirteen years my role as a CSA has evolved from a technical agent to being involved in specialist teams such as the CST- a Tier 2 team liaising with Openreach and additional Backoffice Departments within the Sky Family.
• Working for a Telecommunications Company has allowed me to develop my skills and knowledge in liaising with the general public and management teams within Sky/Firstsource.

An out on the road mobile sales rep finding new customers and maintaining existing contracts.

• Managed customer accounts to secure customer satisfaction and repeat business.

• Provided clerical support for Finance Department and Salaries and Wages Dept.

• Provided clerical support to nhs employees by copying, faxing, and filing documents.
• Worked for Equal Opportunities Unit.
• A role of HR Department
• Left for Self Employment opportunity