Summary
Overview
Work History
Education
Skills
Telephone
Education
Personal Information
References
Certification
Timeline
TruckDriver
Anthony McCann

Anthony McCann

Coalisland,Co.Tyrone

Summary

Customer-focused Counter Sales Representative known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer relationship building, and point of sale systems operation. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery in fast-paced retail environments.

Overview

33
33
years of professional experience

Work History

Counter Salesperson

The Tool Shed
Coalisland
05.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Performed regular inventory checks to ensure stock levels were maintained.
  • Assisted customers in selecting items to meet their needs.
  • Tracked shipments from suppliers to ensure timely delivery of merchandise.
  • Resolved discrepancies between customer orders and actual deliveries.
  • Operated cash register to process payments from customers.
  • Maintained accurate records of all sales transactions.
  • Organized store displays to maximize visibility of products for customers.
  • Provided support to other departments such as stocking shelves or organizing promotional displays.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Ensured shelves were stocked with the correct merchandise.
  • Verified that all transactions were completed accurately before closing out each sale.
  • Created price tags for new items and updated existing ones as needed.
  • Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
  • Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
  • Answered customer inquiries regarding prices, availability, and product features.
  • Provided advice on products, services, and promotions to customers.
  • Processed credit card payments securely according to established policies and procedures.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Described merchandise and explained use, operation and care.
  • Prepared merchandise for purchase or rental.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Shop Support Executive

Wurth Ireland
N. Ireland & North Dublin
02.2018 - 05.2023
  • An intensive role responsible for 5 Northern Ireland shops and 1 shop in North Dublin, everyday running, and all associated issues.
  • Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.
  • Developed and maintained customer relationships by providing timely responses to inquiries and requests for assistance.
  • Created detailed documentation of customer service interactions in a centralized database system.
  • Analyzed customer feedback data to identify trends in product performance or usage patterns.
  • Maintained up-to-date records of all customer interactions using CRM software.
  • Provided guidance on best practices for utilizing various features within the product line.
  • Compiled reports summarizing daily activities such as call volume, average time per call.
  • Provided technical support to customers via phone, email and remote access tools.
  • Coordinated with other departments to ensure timely resolution of customer complaints or requests.
  • Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
  • Implemented changes based on feedback received from customers regarding product features or usability.
  • Participated in regular meetings with management team to discuss progress updates and challenges encountered during the day-to-day operations.
  • Conducted training sessions for new employees on the use of proprietary software products.
  • Updated support manuals and guides to smooth assistance processes for support staff.
  • Recognized and responded to client questions and concerns to improve quality of support procedures.
  • Used risk identification tools to recognize and respond to clients in danger of canceling services or products.
  • Consulted with clients to identify project specifications and follow through with team members.
  • Supported team with relevant intelligence by researching and reporting on market trends.
  • Reported concerns and recommendations from clients and employees to senior management.
  • Analyzed data to identify opportunities for improving support levels.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Improved internal processes to increase customer response times and employee productivity.
  • Consulted with customers to gather and define requirements.
  • Fostered positive and inclusive team culture for support staff.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Resolved complex and escalated support issues.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Updated databases with new and modified customer data.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Strengthened customer retention by offering discount options.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collected deposits or payments and arranged for billing.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Trade Store Sales Representative

Wurth Ireland
Dungannon
01.2017 - 02.2018
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Utilized CRM systems to manage customer relationships and personalize sales efforts.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Developed and implemented sales strategies to achieve monthly and annual sales targets.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Collaborated with the marketing department to plan and execute promotional events and campaigns.
  • Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
  • Analysed sales data to identify trends, opportunities for growth, and areas requiring improvement.
  • Implemented loss prevention strategies to reduce shrinkage and improve profitability.
  • Increased store sales by cross-selling complementary items.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Answered incoming telephone calls promptly and courteously.
  • Organized store displays to promote sales.
  • Maintained inventory levels by restocking shelves with merchandise.
  • Addressed customer inquiries regarding pricing, availability, product information.
  • Assisted customers in selecting appropriate merchandise based on individual needs and preferences.
  • Prepared promotional materials for display in the store windows or other areas of the store.
  • Reported any discrepancies in inventory counts or pricing errors to management immediately.
  • Processed payments using cash registers and credit card machines.
  • Provided product knowledge to customers about features, benefits, and usage of items for sale.
  • Assisted customers in selecting products, based on their individual needs and preferences.
  • Tracked daily sales figures and reported them to the Store Manager on a regular basis.
  • Checked expiration dates on products regularly and removed outdated items from shelves.
  • Kept up-to-date records of stock levels and customer orders.

Parts Sales Representative / Parts Technical Advisor

Gormley Motors
Dungannon
01.1993 - 12.2016
  • Utilized multi-franchised systems (Vauxhall, Subaru, Isuzu, Great wall) to continuously refine inventory system, sales and purchase ledgers, meet deadlines, and achieve monthly targets.
  • Processed incoming orders for accuracy and completeness, entering data into computer system.
  • Developed strong working relationships with vendors to ensure timely delivery of products.
  • Assisted customers with product inquiries, troubleshooting problems and providing technical advice.
  • Ensured that all safety regulations were followed while handling hazardous materials such as oils, solvents.
  • Conducted research on competitor pricing structures to remain competitive in the market.
  • Maintained inventory of parts, stocking shelves and back room areas with new items as needed.
  • Performed regular cycle counts to maintain accurate inventory levels at all times.
  • Collaborated with marketing team to create promotional material for upcoming sales campaigns.
  • Prepared reports summarizing sales activity and generated invoices for completed transactions.
  • Tracked shipments using automated systems to ensure accurate deliveries were made in a timely manner.
  • Generated purchase orders for materials needed for repairs or special projects.
  • Created quotes for customers based on their needs, ensuring competitive pricing structure.
  • Provided customer service to assist in parts selection and ordering process.
  • Adhered to company policies regarding storage of confidential information such as credit card numbers and customer records.
  • Handled returns of defective or incorrect parts following established procedures.
  • Served as a liaison between customers and manufacturers when resolving complaints or discrepancies.
  • Communicated product expertise and department process improvements to meet organizational goals.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Opened crates to replenish stocked items in proper aisles.
  • Developed strategic sales initiatives to pitch products and services.
  • Operated point of sales and parts lookup computer systems.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Received, examined, and re-shelved returned parts.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Reviewed catalogues and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Deployed software patches and updates in a timely manner.
  • Evaluated customer requirements and provided appropriate solutions based on industry standards.
  • Diagnosed hardware failures using diagnostic tools and replaced defective components when necessary.
  • Troubleshot system errors, identified root causes and implemented corrective measures.
  • Provided technical support via phone, email or chat channels as needed.
  • Maintained knowledge of advances in information technology systems and applications.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
  • Improved team member performance by devising and overseeing personalized strategies.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Wrote and recorded orders for merchandise or entered orders into computers.
  • Ordered or purchased supplies to maintain optimum inventory.
  • Used POS systems to receive payment or obtain credit authorization.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Cross-sold additional products and services to purchasing customers.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Located and labeled parts to maintain organized inventory of stock.
  • Ensured that all changes made were documented properly for future reference.
  • Collaborated with internal teams on projects involving the installation of new equipment or upgrades to existing systems.

Warehouse operative

Calderwood & Hamilton
Dungannon
01.1992 - 01.1993
  • Loading and unloading goods vehicles, prioritizing orders, stock control, multi-drop deliveries by zone, manual handling of small and large items, general warehouse duties

Education

GCSE: 6 Including Math’s, English And Science.

St.Joseph's High School
Coalisland

BTec National Diploma in Engineering

Dungannon Further Education College
Dungannon

BTec National Diploma in Computers.

Dungannon Further Education College

Skills

  • Upselling strategies
  • Quick Learner
  • Point of sale systems
  • Product Demonstration
  • Building rapport
  • Cash Handling
  • Inventory Management
  • Retail Merchandising
  • Customer Assistance
  • Product Knowledge
  • Store Organization
  • Excellent Written and Verbal Communication
  • Merchandise Receiving and Handling
  • Sales and Promotions
  • Creative Thinking
  • Reliable and Responsible
  • Organizational Skills
  • Problem-Solving
  • Decision-Making
  • Adaptability and Flexibility
  • Analytical Thinking
  • Inventory and Stocking
  • Purchase Packaging
  • Teamwork and Collaboration
  • Continuous Improvement
  • Strong Communication and Interpersonal Skills
  • Brand Promotion
  • Merchandise Recommendations
  • Safety and Cleanliness Standards
  • Order Management
  • Honest and Dependable
  • Problem-solving aptitude
  • Relationship Building
  • Exceeding Customer Expectations
  • Multitasking
  • Cash Register Operation
  • Organization

Telephone

07889 321313

Education

St. Joseph’s High School Coalisland, 6 including math’s, English and science, BTec First National Diploma in Engineering, BTec First National Diploma in Computers, BTec National Diploma in Computers, RSA stage one, two and three in typing

Personal Information

Date of Birth: 05/29/73

References

References available upon request.

Certification

  • Vauxhall Academy, Luton - General Motors - 2010
  • Successfully completed the Vauxhall Trade Club sales representive course
  • Fully trained (In House) with Subaru, Isuzu & Great Wall on all aspects of their unique software systems and processes of orders,returns,warranty - 2013

Timeline

Counter Salesperson

The Tool Shed
05.2023 - Current

Shop Support Executive

Wurth Ireland
02.2018 - 05.2023

Trade Store Sales Representative

Wurth Ireland
01.2017 - 02.2018

Parts Sales Representative / Parts Technical Advisor

Gormley Motors
01.1993 - 12.2016

Warehouse operative

Calderwood & Hamilton
01.1992 - 01.1993

GCSE: 6 Including Math’s, English And Science.

St.Joseph's High School

BTec National Diploma in Engineering

Dungannon Further Education College

BTec National Diploma in Computers.

Dungannon Further Education College

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Anthony McCann