Anthony Malone
Mileham,Norfolk
Summary
Health and Safety Compliance professional experienced in crisis management and team leadership. Achieved operational efficiency through effective prioritisation and relationship-building, underpinned by a First Aid certification. Focused on fostering a collaborative work environment and driving team success, excelling both independently and within a team setting.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Supervisor
Morrisons
Swaffham, Norfolk
2016.04 - Current
- Implemented company policies effectively, maintained high standards of service delivery.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Improved workplace safety to reduce accidents and near-misses.
- Identified potential risks and mitigated them through proactive measures.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new employees, promoting rapid productivity increase.
- Mentored staff on handling and resolving customer concerns.
- Attended to customer needs promptly, leading shop teams by example.
- Resolved customer complaints, bolstering brand reputation.
- Addressed complex customer queries efficiently, ensuring clear communication and understanding. adeptly enhancing overall client satisfaction.
- Led by example in delivering exceptional service, increasing repeat custom.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Managed stock levels to maximise sales opportunities.
- Monitored stock levels to avoid overstocking or understocking issues.
- Executed detailed inventory checks and stocktake tasks on [Timeframe] basis, ensuring records of stock levels were consistently accurate.
- Cashed up tills and counted takings to balance books at business close.
- Resolved complaints to achieve full customer satisfaction.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Maintained an organised shop floor whilst boosting operational efficiency.
- Increased store cleanliness with regular maintenance tasks.
- Displayed goods and prices clearly to maximise customer interest.
- Updated pricing and promotions to fulfil store goals.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Approved customer refunds and exchanges upon close item inspection.
- Logged transaction reports for up-to-date sales records.
- Handled high-pressure situations calmly resulting in a peaceful work environment.
- Coordinated with other supervisors to maintain consistency across shifts.
- Trained staff on point-of-sale system operation for accurate transaction processing. till operation and transaction processing.
- Logged transaction reports for up-to-date sales records.
Tattoo artist
Plus One Ink
Fakenham, Norfolk
2022.02 - 2025.02
- Applied permanent tattoos using indelible, non-toxic ink.
- Exhibited exceptional precision by executing intricate tattoo designs.
- Utilised advanced techniques to produce realistic, detailed images.
- Used creativity to design original artwork for clients' tattoos.
- Developed unique artistic styles for diverse clientele.
- Worked closely with customers to translate ideas into visually striking tattoos.
- Offered advice on size, colour schemes and placement of designs on body parts.
- Performed clean, high-quality work at all times.
- Performed touch-ups or adjustments on existing tattoos meeting clients' requests for changes.
- Assisted clients with aftercare instructions to promote fast healing and longevity of tattoos.
- Adhered strictly to health regulations reducing risk of infections or complications post-procedure.
- Maintained equipment with care to support hygienic and efficient tattooing practices. ensuring its cleanliness before each use.
- Maintained a clean and sterile working environment for optimal health and safety.
- Maintained neatness of work areas to promote a professional environment. and clean and equipment sanitised.
- Dealt effectively with challenging customers maintaining professionalism at all times.
- Created an inviting atmosphere within the studio ensuring optimum client relaxation during procedures.
- Managed customer appointments efficiently to maximise studio productivity.
- Maintained schedule and kept appointment times.
- Utilised photographs and sketches from customers to develop ideas.
- Adapted to different creative demands to help achieve artistic vision.
- Organised time and resources for smooth and orderly workflow.
- Presented template design sheets for customers to review.
- Accepted and processed customer payments.
- Followed precautions to prevent risk of fire.
Youth support worker
16 Plus
Norwich, Norfolk
2014.01 - 2015.06
- Counseled troubled teens using empathy and active listening skills.
- Developed individual care plans for enhancing personal growth and social skills.
- Built strong relationships with young people by providing emotional support and guidance.
- Implemented behaviour management strategies to maintain order within the facility.
- Facilitated group activities to foster teamwork and communication amongst youth.
- Encouraged participation and engagement in planned activities.
- Promoted healthy lifestyles by organising fitness and wellness programs.
- Supported young people in realising aspirations and potential through personal mentoring.
- Promoted independence and positive well-being when working with vulnerable adults and children.
- Advocated rights of children; educated them about their legal protections.
- Enhanced self-esteem in young individuals through positive reinforcement techniques.
- Encouraged creativity and self-expression with art and music therapy sessions.
- Maintained detailed records of each case for regular progress assessment.
- Collaborated with medical professionals for health concerns of youths under care.
- Coordinated with parents, teachers, social workers for holistic development of youths.
- Participated in staff meetings, contributed valuable insights into child welfare policies.
- Helped young children to develop critical life skills through educational play.
- Ensured safety guidelines were followed at all times to prevent accidents or injuries.
- Role modelled positive behaviour and interpersonal skills.
- Assisted other volunteers with strategies for engaging young people and encouraging positive behaviours.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
Education
NVQ Level 3 - To Teach In The Lifelong Learning Sector
Boston College
United Kingdom 2011.01 - 2011.06
NVQ Level 3 - Horticulture- Landscape And Garden Design
Riseholme College
Lincoln, Lincolnshire 2007.09 - 2008.07
NVQ Level 2 - Horticulture
Riseholme College
Lincoln, Lincolnshire 2006.09 - 2007.06
Diploma of Higher Education - Agriculture - Countryside Skills
Riseholme College
Lincoln, Lincolnshire 2005.09 - 2006.06
Diploma of Higher Education - Animal Care
Riseholme College
Lincoln, Lincolnshire 2004.06 - 2005.07
Skills
- Safety regulations
- Safety compliance
- Safety consciousness
- Crisis management
- Equipment Maintenance
- Time management
- Initiative taking
- Effective delegation
- Team Leadership
- Attention to Detail
- Resourcefulness
- Communication skills
- Assertiveness
- Creative thinking
- Positive attitude
- Relationship-building
- First Aid certification
Timeline
Tattoo artist
Plus One Ink
2022.02 - 2025.02
Supervisor
Morrisons
2016.04 - Current
Youth support worker
16 Plus
2014.01 - 2015.06
NVQ Level 3 - To Teach In The Lifelong Learning Sector
Boston College
2011.01 - 2011.06
NVQ Level 3 - Horticulture- Landscape And Garden Design
Riseholme College
2007.09 - 2008.07
NVQ Level 2 - Horticulture
Riseholme College
2006.09 - 2007.06
Diploma of Higher Education - Agriculture - Countryside Skills
Riseholme College
2005.09 - 2006.06
Diploma of Higher Education - Animal Care
Riseholme College
2004.06 - 2005.07