Anthony Lister
Poole
Summary
Focused Production Manager with proven experience delivering large-scale manufacturing projects to cost, quality and timeframe targets. Engages teams and stakeholders with activity to increase productivity and performance. Calm and proactive under pressure for responsive production line leadership.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Production Manager/Administrator
Rooksby Freeths LLP
Bournemouth
03.2019 - 05.2023
- Print room
- Post room
- Filing
- General IT Admin (New Users, Active Directory.)
- Updating website and E-Commerce site
- Analytics
- Excel using formulas, vlookup, IF statements, conditional formats, etc
- Producing monthly reports
- Manging a team of 8
Team Leader
Excalibur Travel And Tickets Ltd
London
03.2012 - 03.2019
- Liaising with customers on work deadlines
- Re-ordering and re-stocking consumables
- Running the day to day production schedules of a busy printroom
- Supervising 10 staff as Team Leader
- I have experience with Xerox Ricoh HP and Oce machines
- I have knowledge of all aspects of print finishing.Finishing and dispatching all jobs
- Costing and invoicing of jobs
- Using Adobe software to change customers work
- Run preventative maintenance on all machines.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Product Owner
Assured Bind, East Grinstead
East Grinstead, WSX
03.2009 - 03.2012
- I ran my own printing and distribution company
- This company employed 12 staff
- This company has now ceased trading due to the economic downturn
- I have experience with Xerox Ricoh HP and Oce machines
- I have knowledge of all aspects of print finishing.
- Increased customer satisfaction by resolving issues.
- Replenished stock and processed deliveries to maximise product availability.
- Delivered services to customer locations within target timeframes.
Network Analyst
Calyx UK Ltd
East Grinstead
08.2007 - 03.2009
- Working to SLA agreements and team targets.Supported over 1000 customers on Data, Security, Voice products.Provided 1st line support internally (Account lock outs, password resets Etc)Remotely monitored customer networks using SNMPCProvided Incident Management, Call Handling and Fault ResolutionAccurately captured customer issues and informationUpdated case management systems to ensure fault resolution audit trailProvided regular feedback to customers, third party maintainers and vendorsCommunicated effectively to all levels internally and externallyProduced major incident reports where requiredManaged return of faulty hardwareUnderstanding of networking and security (Routers, Switches and Firewalls)Call handling and case management experienceVoice (Mitel) and Circuit experienceAssisting on Client visits
- Maintained up-to-date knowledge of current technology technical developments.
Support Analyst
News International Plc
East Grinstead, WSX
03.2007 - 08.2007
- Experience of supporting a busy helpdesk of 4700 internal users and 1500 external users.Working in a team of 6 taking 400-500 calls a day.Working to SLA agreements and team targets.Experience of XP, 2000 and NT.Supporting Users in Outlook, Word, Excel, PowerPoint, And 1st Line support Issues
- E.g., Network issues, wireless networking, software, hardware issues, Remote access issues from journalist working worldwide.Creating and deleting new users.Dealing with password and account lockouts.Logging and Updating calls using HP Open View Software.Logging Jobs for other IT Teams.Working closely with the IT asset management team to monitor all Laptop loans.
- Improved functionality and performance of computer systems with quality support.
IT Support Technician
1Com Ltd
East Grinstead, WSX
07.2006 - 01.2007
- Responsible for all the backups internally and externally using Veritas Backup Exec.Creating and deleting new users using Active Directory.Creating and deleting Mailboxes using Exchange Server 5.5Dealing with password and account lockout
- Monitored site security to ensure equipment and workstations met agreed requirements.
Education
Ph.D. - Mathematics
Open University
Milton Keynes 01.2008 - 03.2012
Skills
- Production scheduling
- Process improvements
- Optimising production output
- Training coordination
- Workforce training
- Quality Assurance
- Inventory coordination
Additional Information
- Willing to relocate: Anywhere, Personal Details Driver's License: Cars , Eligible to work in the UK: Yes
Timeline
Production Manager/Administrator
Rooksby Freeths LLP
03.2019 - 05.2023
Team Leader
Excalibur Travel And Tickets Ltd
03.2012 - 03.2019
Product Owner
Assured Bind, East Grinstead
03.2009 - 03.2012
Ph.D. - Mathematics
Open University
01.2008 - 03.2012
Network Analyst
Calyx UK Ltd
08.2007 - 03.2009
Support Analyst
News International Plc
03.2007 - 08.2007
IT Support Technician
1Com Ltd
07.2006 - 01.2007
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