Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Anthony Kruger

Anthony Kruger

Payments Operations Specialist

Summary

Tech-driven operations specialist with 4+ years’ experience in fintech environments, specialising in payment gateway management, transaction analysis, and remote technical support. Adept at optimising approval rates, identifying fraud patterns, and managing complex data flows across international systems. Currently expanding into AI applications in fintech, including LLM workflows and prompt-based automation. Seeking a full-time role with a fintech company focused on innovation, growth, and impact.

Overview

7
7
years of professional experience

Work History

Payments Operations Specialist

Impaytient
06.2023 - Current
  • Contributed to system improvements by submitting feedback on payment-related software enhancements or fixes needed.
  • Monitor and manage daily payment routing for global merchants, ensuring transaction flow efficiency, and compliance.
  • Support integration and issue resolution for multiple payment methods and currencies.
  • Use internal tools, dashboards, and logs to proactively detect anomalies or fraud signals.
  • Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction.
  • Developed training materials for new hires in the Payment Operations department, contributing to their success in the role.
  • Collaborated with cross-functional teams to resolve payment issues and improve overall operational efficiency.
  • Implemented fraud detection measures, minimizing financial losses due to fraudulent transactions.
  • Reduced processing time for payments by identifying bottlenecks and implementing solutions.

Data Analyst and Technical Support

The Gemini Solution
10.2019 - 04.2022
  • Utilized data visualization tools to effectively communicate business insights.
  • Interpreted transactional and behavioral data to uncover insights for clients.
  • Collaborated across departments to ensure data quality and actionable outcomes.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.

Junior Mechanic & Technical Assistant

M.A. Mechanics
12.2018 - 09.2019
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Utilized advanced diagnostic tools to accurately pinpoint mechanical problems, saving time and resources.
  • Followed standard checklists when evaluating equipment for operational capacities.
  • Safeguarded customer trust by consistently delivering high-quality repairs that met or exceeded expectations.
  • Hands-on mechanical experience with tools, systems, and safety standards.
  • Developed a practical, methodical approach to troubleshooting and systems thinking.

Education

High School Diploma -

Bergvliet High School
Cape Town, South Africa
04.2001 -

Skills

Communication

Problem Solving & Analytical Thinking

Fast Learner & Adaptable

Payment Gateway Operations

Fraud Detection & Risk Analysis

Data Analysis & Excel (Advanced)

SQL (Basic)

Customer Support

Prompt Engineering (Basic)

AI Tools: ChatGPT, Claude, OpenAI Playground

Process Improvement Focused

Workflow Automation

Accomplishments

- Improved overall transaction approval rate by up to 20% by analyzing traffic patterns and optimizing payment routing logic.

- Identified and filtered out soft declines from key performance metrics, leading to more accurate reporting and decision-making.

- Automated daily merchant reporting, reducing manual effort by 8 hours per week and improving consistency of communication.

- Assisted in setting up multi-currency routing logic, ensuring compliance with regional restrictions and improving approval rates in EU regions.

- Developed an internal Excel-based dashboard for monitoring gateway traffic, allowing for real-time merchant performance tracking

Software

Excel

SQL

Payment platforms: eg, Ayden, Stripe

AI Tools

Timeline

Payments Operations Specialist

Impaytient
06.2023 - Current

Data Analyst and Technical Support

The Gemini Solution
10.2019 - 04.2022

Junior Mechanic & Technical Assistant

M.A. Mechanics
12.2018 - 09.2019

High School Diploma -

Bergvliet High School
04.2001 -

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Anthony KrugerPayments Operations Specialist