Summary
Overview
Work history
Education
Skills
References
Timeline
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Anthony Jones

Runcorn,Cheshire

Summary

Experienced integration engineer with expertise in delivering projects and team collaboration, specialising in voice solutions, Webex Calling and Contact Centre. Thrives as part of a team to deliver excellent service to our customers.

Demonstrates strong capabilities in technical troubleshooting and system integration, with a proven track record in Cisco voice products. Acquired extensive experience collaborating with consultant engineers over past 6 years to execute projects while mentoring colleagues throughout process.

Constantly seeks opportunities to enhance knowledge and acquire new skills through participation in Cisco webinars and partner training sessions

Overview

13
13
years of professional experience
19
19
years of post-secondary education

Work history

Integration engineer

VMO2
11.2019 - Current


  • Devised bespoke solutions for clients, tailored to their specific needs and requirements.
  • Managed several projects focused on shifting customers from traditional on-premise voice solutions to Webex.
  • Strive to find better practices in delivering solutions to customers in a new product whilst also fully supporting any customer issues and upgrades on the existing voice platform.
  • Led projects from development to deployment, enhancing customer engagement and satisfaction.
    Collaborated with pre-sales, solutions architects, and project managers to optimise delivery processes.
    Ensured seamless project execution by aligning team efforts with client expectations.
  • Observed Expert integration engineers to acquire best practices for enhancing technical and personal skills.
  • I have used this experience to mentor colleagues in Webex Calling and Webex Contact Centre.

Business Field Engineer

VMO2
01.2013 - 11.2019
  • Installed, tested, and commissioned complex business circuits for both voice and data.
  • Installed and maintained VMO2 high capacity core DWDM network.
  • Worked within a team to cover a 24/7 on call rota.
  • Led and coached apprentices, facilitating progression to senior engineering roles.
  • Was the only engineer throughout VMB to successfully complete CCNA.

Education

Webex Calling Admin Professional

Cisco
11.2023 - 11.2026

CCNP Collaboration

Cisco
07.2021 - 07.2027

CCNA

Cisco
06.2017 - 07.2027

Skills

  • Project management and team collaboration
  • Voice solutions and Webex deployment
  • Technical troubleshooting and system integration
  • Mentoring colleagues
  • Cisco networking and troubleshooting
  • Experienced in Voice cloud products, Cisco UC and 3rd party applications such as imagicle

References

References available upon request.

Timeline

Webex Calling Admin Professional

Cisco
11.2023 - 11.2026

CCNP Collaboration

Cisco
07.2021 - 07.2027

Integration engineer

VMO2
11.2019 - Current

CCNA

Cisco
06.2017 - 07.2027

Business Field Engineer

VMO2
01.2013 - 11.2019

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Anthony Jones