Anthony John Sexton
Lincoln,United Kingdom
Summary
An energetic and results driven professional with over 10 years of experience working in client focused roles. A clear communicator with excellent problem-solving and relationship building abilities. I thrive in fast paced environments, comfortable of stepping outside my comfort zone to tackle a challenge and drive results.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
General Manager
Iconinc Gravity Parklane Properties
LINCOLN, Lincolnshire
12.2023 - Current
- Maintained compliance with facilities maintenance and health and safety regulations at all times.
- Provided consistent leadership and team management to maintain high levels of team performance and satisfaction.
- Responsible for recruitment, training and coaching high-performing team members to achieve organisational objectives.
- Delegated responsibilities efficiently amongst team members and following up to ensure tasks are completed.
- Established a positive work environment to promote staff morale and productivity.
- Drive excellent tenant satisfaction by addressing and resolving complaints and general enquiries promptly.
- Draft leasing and sale agreements for tenant signing, following up, and accessing before counter signing.
- Orchestrated efficient turnarounds between tenancies; ensured professional cleaning and decoration before a new occupant moves in.
- Developed strategies to retain tenants and improve the tenant experience.
Deputy Manager
Iconinc Gravity, Parklane Properties
07.2022 - 12.2023
- Recording potential leads and following up with aim to convert potential leads into definite sales.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintaining key data and up to date records of in-house tenants.
- Logging and reporting maintenance issues and required repairs and ensuring they are completed promptly.
- Supporting timely and professional communication via email and webchat services.
- Contributing and collating feedback to improve services and to drive retention occupancy.
- Responsible in the absence of the General Manager.
Resident Experience Host
Gravity Iconinc, Parklane Properties
Lincoln, Lincolnshire
08.2020 - 07.2022
- Undertake reception duties including answering calls, receiving visitors, and conducting property show rounds.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided excellent customer service at all times.
- Assisted in maintaining accurate data and records using Microsoft and other software programmes.
- Responsible for property inspections and deposit returns following an end of tenancy.
- Kept work and communal areas within the accommodation in high standard for optimal hygiene levels and consistent customer satisfaction
Reservations Co-ordinator
Hilton Hotels Worldwide / Leaf Hospitality
06.2017 - 08.2019
- Manage individual and group enquires via telephone and e-mail.
- Process all reservation requests, amendments and cancelations using OnQ and ROI systems.
- Attend daily forecast meetings discussing upcoming business, pricing strategies, and analysing occupancy levels to boost revenue growth.
- Produce quotations and written contracts to all clients and turn tentative business into definite.
- Oversee the accuracy of the hotel rooms inventory and all reservations to protect the loss of revenue where possible.
- Communicate all upcoming group business to the hotel departments during weekly operational meetings.
- Provide close support to the Front Office Team with handling complaints, general enquires and guest satisfaction.
- Monitor the satisfaction and loyalty tracker and share feedback with the necessary departments at the hotel.
Events and Groups Co-ordinator
Marriott Hotels International
12.2015 - 06.2017
- Organising and planning meetings, events and social celebrations. Co-ordinating overnight accommodation for sport and corporate requests.
- Meeting with potential clients to promote the services and facilities of the Hotel, identifying client needs, negotiating rates and arranging contracts to secure new business.
- Attend weekly operational meetings and liaise with internal departments to ensure smooth operation of all business at the Hotel.
- Meet and greet clients on arrival and act as point of contact throughout the duration of stay to ensure their time at the hotel is a 4-star experience.
- Conducting client follow up calls, to monitor client satisfaction and identifying possible areas of improvement and communicate to all departments.
Education
GCSE - English Language, English Literature, Mathematics, ICT, Religious Education, Art, Graphic Product Design
Edmonton County
Enfield, Middx 01.2002 - 01.2007
BTEC National Diploma - Performance Arts
Chickenshed Theatre
Southgate, Enfield 09.2009 - 08.2011
City and Guilds Basic construction - Construction
Hertford Regional College
Hertford, Hertfordshire 01.2007 - 06.2008
Carpentry and joinery Level 1 - Construction
Lincoln College
Lincoln, Lincolnshire 09.2017 - 06.2018
Skills
- Client relationship management
- Resilience under pressure
- Decision-Making
- Adaptability
- Problem-solving
- Enthusiastic and positive 'can do' attitude
Personal Information
Date of birth: 26/03/1991
References
Available on request
Hobbies and Interests
- Maintaining an active lifestyle and value keeping fit and healthy.
- Keen interest in theatre.
- Creative individual who enjoys art and dancing Salsa.
Timeline
General Manager
Iconinc Gravity Parklane Properties
12.2023 - Current
Deputy Manager
Iconinc Gravity, Parklane Properties
07.2022 - 12.2023
Resident Experience Host
Gravity Iconinc, Parklane Properties
08.2020 - 07.2022
Carpentry and joinery Level 1 - Construction
Lincoln College
09.2017 - 06.2018
Reservations Co-ordinator
Hilton Hotels Worldwide / Leaf Hospitality
06.2017 - 08.2019
Events and Groups Co-ordinator
Marriott Hotels International
12.2015 - 06.2017
BTEC National Diploma - Performance Arts
Chickenshed Theatre
09.2009 - 08.2011
City and Guilds Basic construction - Construction
Hertford Regional College
01.2007 - 06.2008
GCSE - English Language, English Literature, Mathematics, ICT, Religious Education, Art, Graphic Product Design
Edmonton County
01.2002 - 01.2007
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