Anthony Howells
Edgeley, Stockport
Summary
Personal Statement: As a driven and adaptable manager I am looking to take the next step in my career. After taking a change of direction in my career I have excelled in two different industries as a Project Manager. I have extensive experience using many different project management methodologies; Waterfall, Agile, Scrum , CPM, Kanban, XP, Lean, etc. I am currently seeking a new challenge in an innovative and dynamic environment which will utilise my meticulous attention to detail, customer experience and friendly, professional manner.
Overview
24
24
years of professional experience
Work history
Implementation Manager
Quill
Manchester
01.2019 - Current
- Quill are a leading provider of cloud-based legal accounts, practice and case management software for small to mid-sized legal practices throughout the UK
- Responsible for the daily running of the department
- Driving force for strategic direction
- Developed and maintain a client onboarding portal
- Used project management tools and techniques for positive, successful outcomes
- Used business intelligence reports to manage project financials, initialise project invoicing and revenue recognition
- Prepared project performance reports with statistics and newly researched information
- Supervised direct reports with daily support, regular goal-setting and appraisals.
- Tracked and reported on progress of service improvement plans / strategies to resolve major issues
- Monitored and trained staff on cyber security risks, quickly reporting data breaches and issues for resolution
- Managed contracts with development platforms, password managers and software licenses
- Hardware and software installations, upgrades and configurations
- Handled, transferred and processed data within legal and company guidelines
- Delivered annual business plans, outlining key service priorities and performance measures
- Assisted development and delivery of our onboarding process strategy and technology road maps
- Guaranteed regulatory compliance by keeping up to date on relevant data control legislation
- Controlled department budgets by sourcing cost-effective solutions
- Advised on Information and communications technology policy and process improvements
- Monitored and updated software certifications for full compliance
- Recruited, trained and managed the department to continually meet service user needs
- Liaised with service users and business managers to meet computing requirements
- Recommended upgraded technologies to meet evolving business requirements
- Observed workflow to establish system development priorities
- Installed new technologies without disrupting workflow
- Managed technology resources within department budgets
- Dealt with multiple projects, dealing with 50 to 60 clients at the same time to onboard them with the product they have purchased
- Documented appropriate project plans and controls in line with change lifecycle
- Get the detail right and success will follow
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Managed workforce planning, compiling information for informed decision-making
Scheduling Manager
Agilent Technologies
Cheadle
04.2015 - 12.2018
- Agilent Technologies is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise
- Headed up UK distribution for all new instrument installations
- Project manage all installations from initial sale to completion
- Deliver high standard of customer service , ensuring that accountability is taken throughout each project
- Schedule field force of 80 engineers
- Ensure all equipment, tools and peripheries are in place and on time
- Maintain and improve overall effectiveness of the customer site delivery channel
- Day to day management of the order process, ensuring that everything is scheduled and identifying the engineer with the correct skill set is available to carry out all work
- Dealing directly with the end user of the instrument
- Heavy focus on managing customer expectation and building professional relationships
- Manage an average of 40 installations at any one point with values ranging from £2,000 to £200,000.
Case Manager Fraud Investigator
G4S Investigation Solutions Ltd
Manchester
05.2009 - 09.2014
- The Cotswold Group (purchased by G4S) investigate fraud on behalf of Insurers, solicitors and companies
- Clients include Aviva, Axa, DirectLine, QBE, NFU Mutual and many other insurance companies
- Managed insurance fraud investigations
- Obtain, dissect and analysis various data in compliance with GDPR
- Manage field force of investigators
- Fee earning, closing up to 60 files per month
- Analyse and interpret complex data
- Analytical and logical mindset
- Ability to work with various systems regards extracting data and translating when required
- Fraud values ranged between £1,000s and multimillion pound investigations.
Technical Analyst
QBE Insurance Seconded, G4S Investigation Solutions Ltd / The Cotswold Group, Wells
Coval, Chelmsford
08.2013 - 05.2014
- QBE Insurance is a specialised commercial insurer and reinsurer with operations in all key insurance markets
- After completing an internal interview process I was selected to represent the company on a secondment to one of The Cotswold Groups largest clients, QBE Insurance
- Head up a team to build a business plan for the expansion of the fraud department
- Demonstrate how an investment into the fraud department, both in people and equipment, that QBE would be able to save money and offer a better overall customer experience
- Buy in from a variety of stakeholders not all of whom where open to the idea
- Reviewed fraud referrals from data mining software
- Analysing the results from the data and compile a report back to internal stakeholders with my recommendation
- Point of contact for enquiries from around the company and provide advice and support of a technical nature.
Complex Technical Case Manager
Cunningham Lindsey
Manchester
06.2007 - 05.2009
- Cunningham Lindsey are a lost adjuster offering claim management services and risk solutions to insurers, brokers and risk managers
- Manage insurance fraud investigations received upon referral from a multi client base
- Manage a field force of investigations
- The ability to analyse and interpret complex claims
- Analytical and logical mindset
- An ability to work with various systems regards extracting data and translating when required
- Working to strict deadlines and service level agreements.
Fraud Handler
Quinn Direct Insurance
Salford
03.2005 - 05.2007
- Managing a caseload of claims
- Dealing with accident damage, third party damage and personal injury claims
- Negotiating with the policyholder, third party or the injured party
- Investigating potential fraudulent claims using voice risk analysis system.
Claims Advisor
RAC Accident Services
Stretford
10.2001 - 03.2005
- Processing first notification of loss claims via the telephone
- Acting as first point of contact for clients to liaise with.
Request Handler
IBM
Sale
03.2000 - 09.2001
- Taking new parts orders from engineers
- Monitoring the company email ordering system Releasing stock from different locations and ensuring staff were aware of any issues with parts and processes
- Responsibility for the staff rota within the parts department, ensuring that at all times the department was covered for all business needs.
Education
Associate of Arts - Art & Design
City College Manchester
Manchester1999
High School Diploma - GCSEs
Wellacre High School
Manchester1997
Skills
- Excellent interpersonal skills
- Effective communicator, both verbally and in written
- Department Manager
- Project Manager
- Experience using many different project management methodologies; Waterfall, Agile, Scrum, CPM, Kanban, XP, Lean, etc
- Application and problem solving skills
- Exceptional research skills
- Strong analytical skills
- Critical judgement and evaluation skills
- Excellent time management skills
- Strong decision making skills
- Negotiation skills
- Excellent IT skills; including all Microsoft Office applications and SAP CRM
Timeline
Implementation Manager
Quill
01.2019 - Current
Scheduling Manager
Agilent Technologies
04.2015 - 12.2018
Technical Analyst
QBE Insurance Seconded, G4S Investigation Solutions Ltd / The Cotswold Group, Wells
08.2013 - 05.2014
Case Manager Fraud Investigator
G4S Investigation Solutions Ltd
05.2009 - 09.2014
Complex Technical Case Manager
Cunningham Lindsey
06.2007 - 05.2009
Fraud Handler
Quinn Direct Insurance
03.2005 - 05.2007
Claims Advisor
RAC Accident Services
10.2001 - 03.2005
Request Handler
IBM
03.2000 - 09.2001
Associate of Arts - Art & Design
City College Manchester
High School Diploma - GCSEs
Wellacre High School
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