Anthony Holder
Self-Employed
Maidstone,Kent
31
Years of experience
Driven professional with excellent communication skills and knack for problem-solving. Demonstrates strong customer relationship management and conflict resolution abilities. Committed to enhancing client satisfaction and driving business growth.
Work history
Private tutor
4 Years 2 Months- Tutored students for 11+, 13+ and GCSE exams in English, Maths, Verbal and Non-verbal Reasoning, leading to improved academic performance.
- Secured high exam success rates, evidenced by consistently positive student feedback.
Service Delivery Manager
5 Years 7 Months- Managed key client relationships and projects, overseeing budgeting and P&L to drive project success and client satisfaction.
- Led customer service, facilities management, and quality control teams to enhance service delivery and operational standards.
- Established and managed production sites with 100+ staff to ensure efficient operations and meet client demands.
Customer Support Manager
8 Years 5 Months- Led European and US teams supporting customers of SAAS platform in Adtech industry, providing operational leadership and training to ASEA and APAC support hubs to enhance service delivery.
- Managed implementation and internal training of support tools, including Zendesk and JIRA, streamlining support processes and improving team efficiency.
- Leveraged internal and external feedback to continuously improve customer experience. Improved customer satisfaction through reporting KPIs, including SLAs and NPS.
- Key player in cross-functional projects involving product and development teams. Client champion during UAT and Agile sprint planning. Provided technical account management and training for key global clients.
Quality Controller
14 Years 3 Months- Ensured optimum image quality and production efficiency across a wide range of publications – both print and digital media.
- Researched and tested publishing hardware and software, influencing acquisition decisions to enhance production capabilities.
- Created ‘Academy of Excellence' and cross-training programmes, fostering agile production processes.
Education
Master of Science - Digital Colour Imaging
Higher National Diploma - Print Management
Bachelor of Arts - English Language and Literature
A-Levels - English Literature, Art and History of Art
Skills
Leadership
Customer Service
Process Improvement
Training and Coaching
Academic assessment
Composure under pressure
Persuasive communication
Reporting and documentation
Timeline
Private tutor
Self-Employed
09.2022 - CurrentRead More
Service Delivery Manager
Restore PLC
09.2018 - 04.2024Read More
Customer Support Manager
Adstream
03.2010 - 08.2018Read More
Quality Controller
Mirror Group Newspapers
12.1995 - 03.2010Read More
University of the Arts London
Master of Science from Digital Colour Imaging
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University of the Arts London
Higher National Diploma from Print Management
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The Open University
Bachelor of Arts from English Language and Literature
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Maidstone Grammar School for Boys
A-Levels from English Literature, Art and History of Art
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