Anthony Green

In July 2024, I launched Skilled Jobs, a handyman service offering home and property maintenance in and around York, UK.

Leading Aftersales Diagnostic Support and Repair Planning Operations for Rivian in Europe involves managing remote repair planning for all incoming service requests across the region. It also includes providing technical escalation support for all locations in Europe, ensuring smooth operations and efficient resolution of complex service issues.

Leading technical operations for Rivian's Collision Repair Program in EMEA involves creating and developing technical support, training, and tooling programs to assist Rivian-certified collision centers across the region

As a Department Manager, responsible for providing technical support to 300+ Tesla Approved Body Shops and third-party facilities across 27 countries, delivering top-tier support and training. Developed and executed the EMEA technical support program for third parties, producing high-level reports for stakeholders. Managed feedback loops with Training, Service Engineering, Tooling, and Network Manager teams to drive continuous improvement. Also developed an EMEA-wide body shop training strategy with a strong focus on people development, fostering opportunities for personal growth.

In the Lead Technical Support role for Tesla Approved Body Shops (TABS) across EMEA, responsible for resolving technical escalations for 250 locations. Designed and developed an EMEA-wide technical support strategy and created a platform to collect data and generate metrics on escalations. Produced weekly, monthly, and quarterly reports on technical support performance and developed a comprehensive body shop support strategy for the region.

In the Lead Technical Support role for Tesla UK and Ireland Service, responsibilities include providing remote and on-site diagnostic support for service locations, offering on-site training for service teams or individual technicians, and regularly traveling internationally to monitor and report on region-specific service needs. Additionally, the role involves interviewing technician candidates and leading the opening of new service locations, including hiring, setup, training, and process development.