Anthony George
London
Summary
Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.
Overview
6
6
years of professional experience
Work History
Community Manager
AfroGirl Fitness Instagram
11.2019 - Current
- Utilized social media analytics to track engagement metrics and optimize content strategies, increasing platform visibility
- Handled sensitive data in compliance with GDPR, ensuring that all customer information was properly processed and safeguarded
- Regularly created performance reports to guide strategic decisions for future content and community engagement
Business Support Assistant
Thurrock Council
05.2023 - 06.2024
- Tracked and processed monthly review adoption medicals, ensuring data accuracy and timely updates to internal systems
- Managed the adoption calendar, coordinating schedules and ensuring adherence to timelines, improving team awareness and efficiency
- Collaborated with the finance team to cross-reference budgetary data, ensuring alignment with monthly expenditures and maintaining financial accuracy
- Supported data management for performance metrics, updating internal trackers and providing insights for decision-making
- Implemented improvements in documentation processing, reducing errors and improving the workflow for special guardianship orders
Data & Business Operations Coordinator
Spencer & Arlington
06.2021 - 05.2023
- Managed and supported daily operations, focusing on accurate data management for healthcare and personal care services
- Streamlined operational workflows, optimizing scheduling and resource allocation for enhanced care delivery
- Developed and maintained data records related to patient care, medication management, and service utilization to ensure compliance with healthcare standards
IT Administrator
Transport for London - DLR
08.2020 - 01.2021
- Coordinated and managed IT service requests using tools such as ServiceNow, Jira, Salesforce, and SharePoint, ensuring prompt and efficient issue resolution within SLA
- Led a large-scale mobile device deployment project, analyzing and resolving technical challenges while ensuring process adherence to predefined KPIs
- Generated reports on service desk performance, highlighting areas for process improvement and optimizing resource allocation
Complaints Management Officer
Peabody Housing
01.2019 - 12.2019
- Monitored and analyzed customer complaints data to identify trends, leading to process improvements and enhanced service quality
- Collaborated with product and development teams to implement changes based on customer feedback, ensuring continuous improvement in customer satisfaction metrics
- Developed and implemented training programs to enhance the efficiency and effectiveness of the customer support team, reducing complaint resolution time
Education
BA Hons - Business and Human Resource Management
Birmingham City University
Skills
- Data analysis and reporting
- Business process optimization
- Quality assurance and performance monitoring
- Advanced proficiency in Microsoft Excel
- Advanced proficiency in Microsoft Word
- Advanced proficiency in various database systems
- Attention to detail
- Critical thinking
- Project coordination
- Team management
- Adaptability
- Process improvement
- Proficient in ServiceNow
- Proficient in Salesforce
- Proficient in SharePoint
- Proficient in Jira
- Proficient in Zendesk
Timeline
Business Support Assistant
Thurrock Council
05.2023 - 06.2024
Data & Business Operations Coordinator
Spencer & Arlington
06.2021 - 05.2023
IT Administrator
Transport for London - DLR
08.2020 - 01.2021
Community Manager
AfroGirl Fitness Instagram
11.2019 - Current
Complaints Management Officer
Peabody Housing
01.2019 - 12.2019
BA Hons - Business and Human Resource Management
Birmingham City University
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