ANTHONY GARLAND
Glenavy
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organisational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Multi-tasking Manager well-known for creating a positive workplace culture and high-performing teams. Demonstrated sales and service expertise with an extensive track record in delivering results.
Overview
27
27
years of professional experience
Work History
Sales Team Manager
Yell
02.2008 - Current
- Inside Sales Set up for Belfast, Connex 1 Dialler Implementation Lead, B2B Sales through outbound and inbound calling plus online meets, Lead a team to achieve monthly and quarterly targets (Performance Management), Call Centre Metrics – Development & Analysis, Home Working and Remote Management of Sales Teams, Digital Marketing and Website Sales, Google & Facebook Campaigns, Self-Source Leads / New Customers for Team, Quarterly and Cycle Achiever, Special Contribution to the Business Awards, Recruitment, Selection and Induction of Sales Teams, Develop, Coach and Mentor Sales Consultants & Managers through sales cycle, Sales Process Development for Department and Business, Sales Compliance & Call Quality, Cold Calling and Upselling, New product launches, Communication & Stakeholder Management for Projects & Launches
Lead Sales Manager
LBM
01.2006 - 01.2008
- Led a team of sales managers to achieve department and campaign targets, B2B and B2C Campaigns selling various products including internet and mobile, Monthly Individual, Team and Department Targets, Sales through Outbound and Inbound channels, Direct Client Management including British Gas, O2, Vodafone, Orange, Carphone Warehouse and TalkTalk, Recruitment, Selection and Induction of Sales Teams, Develop, Coach and Mentor Managers and Sales Consultants through sales cycle, Consistent Overachievement of Sales Targets and KPI’s
Lead Sales Manager
Carphone Warehouse
01.1998 - 12.2005
- Area Manager, Manager of Flagship Store, Target Driven Environment, Identifying customer needs through conversation, Recommending suitable products and add-on’s, Working to achieve personal and team targets
Education
HND (Distinction) - Sales and Retail Management
Belfast Institute of Further And Higher Education
BelfastSkills
- Data-driven decision-making
- Sales Coaching
- Sales team training
- Verbal and written communication
- Client Relationship Management
- Performance Management
- Key Account Management
- Staff Management
- Empowers high-performing sales teams
- KPI Tracking
- Rapport and relationship building
- Resolution-oriented
Other courses
- Coaching - IFA Level 1, 2 in Progress
- Google Ad Words Certified
- Sales and Marketing in Digital World
- High Performance Coaching
- Resilience Training
- Recruitment Licence
Knowledge Highlights
- Microsoft Office
- Customer & Tele Compliance
- Digital Marketing
- Social Media Sales
- Website Sales
- Multi Campaign
- CRM Systems
- SAP-C4C-CONNEX 1
- Google, Facebook & Amazon reselling (Certified)
- Telecommunications
- Call Centre Metrics
References
- Sinead Burns, Concentrix (Formally LBM), 07701047574, L&D Director
- Ryan Graham, Yell, 07872058766, Former Senior Line Manager
Additional Information
Outside of work I am the Chairman of our local cross community youth football club and also coach 2 teams within the club - our 2009 team and our new 2017-2020 team. Something I am very passionate about.
Timeline
Sales Team Manager
Yell
02.2008 - Current
Lead Sales Manager
LBM
01.2006 - 01.2008
Lead Sales Manager
Carphone Warehouse
01.1998 - 12.2005
HND (Distinction) - Sales and Retail Management
Belfast Institute of Further And Higher Education
Similar Profiles
Bridgette FreemanBridgette Freeman
3rd and 4th Grade Classroom Teacher at Western Yell County Schools3rd and 4th Grade Classroom Teacher at Western Yell County Schools
Len CurtisLen Curtis
Head of Sales at Yell LtdHead of Sales at Yell Ltd
Cody P. FutrellCody P. Futrell
Publisher at The Rebel Yell NewsletterPublisher at The Rebel Yell Newsletter