Anthony Coleman
Warwick,UK
Summary
Professional with extensive experience in phone, email, and helpdesk support, focusing on customer query resolution and onboarding. Expertise in CRM and ticketing systems such as Jira and Zendesk, facilitating efficient account setup and user assistance. Strong IT background in network fundamentals, TCP/IP, VPNs, and web-based systems. Proven ability in system training and communication, committed to improving customer satisfaction through effective problem-solving and support process enhancement.
Overview
16
16
years of professional experience
Work history
Mobile Sales and Technician Support
UBT
Warwick, UK
2016.01 - 2026.02
- Provided inside sales, sales support, and customer account management within a technical B2B and electronics environment
- Diagnosed and resolved complex software discrepancies for 50+ clients weekly
- Delivered first-line and ongoing support via phone, email, and in person
- Completed troubleshooting efficiently and escalated complex issues where required
- Supported customer onboarding including device configuration and data transfers
- Maintained accurate CRM and helpdesk records
- Built strong customer relationships through a customer-first approach
- Managed high volumes of customer contact while maintaining professionalism
- Managed payment plans using DocuSign and Salesforce CRM
- Technical B2B and electronics environment
Sales Manager
Sam's Club
Sacramento, USA
2013.01 - 2015.01
- Completed accounting records and managed daily deposits and cash transfers
- Interpreted financial analysis reports to support business decisions
- Managed client relationships through account management and reporting
Sales Agent
AT&T
Sacramento, USA
2010.01 - 2014.01
- Progressed from Customer Support to Sales Agent within one year, becoming a top earner
- Sold TVs, phones, and internet contracts
- Provided professional phone and face-to-face customer support
- Explained technical products clearly and consistently met performance targets
- Exceeded daily, weekly, monthly, and annual KPIs and quotas
Skills
- Phone Support
- Email Support
- Helpdesk Support
- Customer Query Resolution
- Customer Onboarding
- Account Setup
- CRM Systems
- Ticketing Systems
- Jira
- Zendesk
- System Training
- User Support
- IT Knowledge
- Web-Based System Knowledge
- Written Communication
- Verbal Communication
- Network Fundamentals
- TCP/IP
- VPN
- Wi-Fi
- Sage
- Magento
- Tekton
- Smartsheet
- Outlook
- Excel
Timeline
Mobile Sales and Technician Support
UBT
2016.01 - 2026.02
Sales Manager
Sam's Club
2013.01 - 2015.01
Sales Agent
AT&T
2010.01 - 2014.01