Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Anthony Clegg

Bingley,Bradford

Summary

Dedicated professional with a strong foundation in customer relations and service orientation. Demonstrates exceptional punctuality and reliability, ensuring high levels of customer satisfaction. Proficient in MS Office suite, with a solid understanding of safety procedures and cash handling. Known for professionalism, organisational awareness, and effective staff supervision. Committed to maintaining excellence in all aspects of work while aiming to further enhance skills in a dynamic environment.

Overview

22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Postmaster

Self Employed
Binley, Bradford
04.2022 - Current
  • Enhanced customer satisfaction by efficiently sorting and distributing post.
  • Trained staff on postal regulations, resulted in fewer errors.
  • Implemented new policies and procedures for enhanced operational efficiency.
  • Supervised counter staff for efficient handling of customer needs.
  • Assisted customers with postage enquiries, provided excellent service quality.
  • Increased office efficiency with effective management of postal services.
  • Oversaw financial transactions, ensured accuracy and security.
  • Conducted regular audits to ensure adherence to postal regulations.
  • Managed staff schedules for optimal coverage during peak hours.
  • Ensured top-notch customer service by promptly addressing queries and concerns.
  • Resolved customer complaints, fostered a positive environment.
  • Adhered to security policies to maintain service integrity.

Sales manager

Exertis
Elland, Calderdale
02.2003 - 04.2022
  • Coordinated promotional campaigns to boost brand visibility.
  • Devised successful sales pitches for significant conversion rates.
  • Forged strategic partnerships with stakeholders for profitable outcomes.
  • Managed key accounts, resulting in consistent revenue generation.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Streamlined sales processes to enhance team productivity.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Developed robust client relationships for improved business growth.

Education

High School Diploma - GCSE

Heckmondwike Grammar School
Heckmondwike, Kirklees
09.1991 - 07.1997

Skills

  • Punctuality and reliability
  • Customer satisfaction evaluation
  • MS office suite proficiency
  • Safety procedures understanding
  • Cash handling
  • Service orientation
  • Customer relations
  • Professionalism
  • Staff supervision
  • Organisational awareness

Certification

Currently Training towards NVQ Level 2 in Plumbing and signed up to follow this through with NVQ Level 3 (Equivalent) In Gas

Timeline

Postmaster

Self Employed
04.2022 - Current

Sales manager

Exertis
02.2003 - 04.2022

High School Diploma - GCSE

Heckmondwike Grammar School
09.1991 - 07.1997

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Anthony Clegg