Anthony Benjamin

• The 3-month temporary role was overseeing client service provision by renovating Business processes at Regional level in Ohio, U.S.
• Identified improvement areas within ABM soft services clients and recommended ways to increase productivity. Also ensured that staff members take action to implement these solutions to upgrade service delivery.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.

• Supported Hospitality workforces and onsite cleaning Division using business efficiency tools, and resources to deliver to higher standards in Large Stadiums in Greater London.
• Lead Hospitality Managers and Supervisors
• Supported onboarding, training, and development of employed and casual Cleaning and Catering team members to drive KPI performances where quality food and guest service are top priorities
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Facilitated smooth collaboration between all Soft Services departments through clear communication channels.
• Analysed and reported on key performance metrics to senior management.

• Managed over seventy-five small and large Cleaning Accounts and four hundred staff within the cleaning Division in the UK South
• Through an outstanding performance within the first year (post-pandemic), progressed from Contract manager to Operations lead
• Worked side-by-side with the Director of Operations of this family firm, overseeing companies’ internal operations and operations for multiple large accounts in a value of £3 million to £7 million
• Building strong relationships with clients and providing continual direction and assistance to the office team, account managers and service partners for problem resolution.
• Developing and implementing internal processes and controls to maximise overall performance, service quality, and revenue in line with the latest legislation
• Managed and developed operations team planners to ensure excellent service delivery and compliance with contract service level agreements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Lead the £ 8 million Car and Site cleaning operations and compliance within the South of the UK
• Collaborated with the two owners in improving the service deliveries of all ninety-two accounts within England and Wales
• Also, two key Account Managers in the London area
• Partnered with the Regional Director to oversee the day-to-day functions of a fast-paced operation, accountable for budgeting and cost controls
• Worked closely with high-calibre accounts and subcontractors within BMW, HR Owen, and many more to ensure all SLA’s achieved and assisted in successfully winning the region-wide Service Award for exemplary performance and service delivery in September 2019
• Promoted to National Operations Manager in September 2019
• Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
• Managed a diverse cleaning and car cleaning portfolio of accounts across various industries ensuring that each received personalized attention and support.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Responsible for five hundred events and cleaning team within Tottenham Hotspur FC and Emirates Stadium

• Achieved on average 93% KPI within the cleaning of both large stadiums and 87- 95% in Customer satisfaction based on low and high-risk events
• Successfully collaborated closely with the company Directors by retaining their large contract for another 6 years in 2018-2024
• Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
• Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
• Conducted post-event evaluations to gather insights, driving continuous improvement in event execution.

• Responsible for thirty-four stores in London ranging from 170k to 400k per week of various formats and sizes in some particularly challenging demographics, leading teams of up to four hundred people.
• Established workforce performance benchmarks, and motivated Store Managers to exceed expectations consistently.
• Played a crucial role in the company's expansion efforts by planning presentations with the Directors for potential new service offerings, based on industry trends and competitor analysis, resulting in the successful buying of Somerfield in 2007/2008
• Reduced waste and pursued revenue development strategies within all stores to keep varied departments aligned with sales and profit targets.
• Analysed service reports in Retail and Cleaning to identify areas of improvement in all stores.
• Spearheaded initiatives aimed at reducing costs while maintaining high service standards @Co-op across all functional areas of responsibility.
• Monitored cleaning performances (Via audits)and provided Store Managers feedback for improvement.