Anthony Ball
Margate,United Kingdom
Summary
Dynamic and adaptable professional with a strong foundation in leadership, team management, and customer service. Demonstrates expertise in goal setting, resource allocation, and inventory control, ensuring efficient operations and quality assurance. Proficient in risk management and assessment, with a full UK clean driving licence. Committed to leveraging skills in MS Teams to enhance team collaboration and achieve organisational objectives.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work history
Assistant Branch Manager
Barclays Bank
Canterbury
07.2011 - 09.2025
- Branch Manager for 2 years, responsible for running the branch and managing the Branch team. Prior to this 10 years in Branch Operations Management, accountable for Branch operations and Risk Management controls. On closure of own branch moved to Canterbury as Assistant Manager in line with Branch closure program.
- Most recently as Assistant Branch Manager, pro-actively assumed accountability for Customer service and grew year on year service standard score by over 10%.
- As Branch manager grew performance and achieved 2nd in Region (4 nationally) across MI (KPI) measures, achieving the Branch’s best ever annual result.
- Always achieved excellent Performance grades, never receiving less than a Strong/Strong rating, and last year as a Branch Manager achieved a rating of Strong/Outstanding.
- Demonstrated adaptability and organisation, at one point covering 4 Branches within Operations role.
- Dealt with customer complaints, enhancing satisfaction levels.
Business Manager
McDonalds
Basildon
01.1997 - 04.2010
- As Restaurant Manager, oversaw and coordinated all aspects of the Business including P&L, Staffing management, Logistics and customer service.
- Directed daily operations spanning inventory oversight, scheduling, financial reconciliation, and regulatory compliance to ensure seamless restaurant performance and maximize customer satisfaction.
- Conducted Staff Performance Reviews and oversaw Training needs of whole team, including Management team.
- Developed and Promoted 10 staff to manager level.
- Last Restaurant managed, grew from one performing in the bottom 5% nationally to the top 50% within a 12 month period.
- Completed Staff scheduling to ensure all times of the business correctly covered and Labour costs kept within budget for over 10 years.
Education
Bachelor of Arts - Geography
University of Wales, Lampeter
01.1993 - 01.1996
Skills
- Leadership
- Team Management
- Customer service
- Goal Setting
- Resource Allocation
- Inventory Control
- Adaptable
- MS Teams
- Risk Management
- Quality Assurance
- Risk Assessment
- Full UK, clean Driving License
Websites
Timeline
Assistant Branch Manager
Barclays Bank
07.2011 - 09.2025
Business Manager
McDonalds
01.1997 - 04.2010
Bachelor of Arts - Geography
University of Wales, Lampeter
01.1993 - 01.1996
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