Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Ani

Operation Coordinator
Muscat ,Al Khuwair

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

supervisor

YELLOW. om RESTAURaNT OMAN
Muscat , Alkhoud
01.2020 - Current
  • Providing an efficient and friendly services to customers in areas of the restaurant and catering operations
  • Coordinate/Manage daily restaurants operations and shifts
  • Controlling operation cost and identify measures to cut waste
  • Deliver superior service and maximize customer satisfaction
  • Ensure compliance with satisfaction and safety rules and guidelines
  • Attending meetings and more training courses
  • Coordinate and work closely with management teams.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Observed packing operations to verify conformance to specifications.

barista

AT COFFEE NATION OM
Muscat , Qurum
10.2021 - 04.2022
  • Greeting customers as they enter
  • Providing customers with drink menus and answering their questions regarding the ingredients
  • Taking orders while paying attention to details (coffee blend dairy and sugar ratio).
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Used POS system to accurately enter orders and process payments.

SUPERVISOR / sales

Chyfour Associates Ltd
Nigeria , Lagos
02.2016 - 08.2018
  • Overseer at chyfour associates LTD nigeria
  • Receiving and counting stock income and sales for the day
  • Training New member staffs and provide requirement training for existing staff members
  • Report any potential safety hazards to management
  • Evaluate staff performance in timely manner
  • Device strategic measures of sales
  • Coordinate and manage daily shifts and operation
  • Make constant observation of staff member performance to ensure excellent customer service levels.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.

industrial trainee

andex water COMPANY ENUGU
07.2011 - 11.2012
  • Carried out machine operation of sachet and table water under supervision
  • Took active part in production and servicing of machines
  • Carried out water pumping procedures in table and sachet water production
  • Values
  • Outstanding listener and communicator who can effectively convey information verbally and written
  • Exceptional and analytical thinking and reasoning with practical talent for identifying and improving complex processes
  • Flexible team player can effectively prioritize and juggle multiple concurrent projects in compromising environments
  • A good relationship builder with high interpersonal skills.
  • Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Minimized communication issues between managers and workers by effectively maintaining records.
  • Reviewed and updated standard operating procedures per specifications.
  • Repaired, cleaned and maintained equipment.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Collaborated with other departments to optimize production workflows.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Prepared reports and technical documentation of day-to-day production processes.

Education

BSC - POLITICAL SCIENCEPOLITICAL SCIENCE

Enugu State University of Science and Technology (ESUT)
Nigeria
04.2016 - 05.2019

senior school certificate - undefined

St Vincent DE. PAUL National School
01.2005 - 1 2009

Skills

undefined

Timeline

barista

AT COFFEE NATION OM
10.2021 - 04.2022

supervisor

YELLOW. om RESTAURaNT OMAN
01.2020 - Current

BSC - POLITICAL SCIENCEPOLITICAL SCIENCE

Enugu State University of Science and Technology (ESUT)
04.2016 - 05.2019

SUPERVISOR / sales

Chyfour Associates Ltd
02.2016 - 08.2018

industrial trainee

andex water COMPANY ENUGU
07.2011 - 11.2012

senior school certificate - undefined

St Vincent DE. PAUL National School
01.2005 - 1 2009
Anthony AniOperation Coordinator