Anthony Andrews

• Worked with the bottom 16 stores (3 month average) in terms of sales vs target and KPI performance to coach and guide the teams to achieve personal team targets and overall store performance.
• Worked closely with a team of 8 regional managers to help identify struggling stores and team members, setting realistic and achievable action plans for all store visits and performance and guidance plans for store team members.
• Multi tasked to improve many KPI for the business ranging from Sales, Finance Plans, Specialist products and product upsells
• Streamlined training processes to achieve improved sales techniques.
• Boosted team performance by developing comprehensive sales training programmes.
• Assessed staff performance regularly, implementing targeted training where necessary.
• Created customised action plans, ensuring continuous personal growth and development.
• Conducted workshops for enhanced employee performance.
• Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.

**STORE OF THE YEAR 2024 UK**

**STORE MANAGER OF THE YEAR 2024**

• Managed the Store through a full refurbishment into an Easy Vision Store.
• Delivered record weeks, months and a year for sales and KPI.
• Supported the Region during RM annual leave, sickness and days off and supported junior managers.
• Helped develop and promote from within the business to management roles in the region,
• Maintained detailed and current records of inventory, personnel activities and business finances.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Evaluated products to select mix meeting current customer demand.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Leveraged strong working knowledge of products and systems within Optical industry.
• Formulated marketing and advertising strategies for continuous business growth.
• Oversaw business staffing and training, building successful, customer-focused team.
• Planned and executed aftersales arrangements and follow-up services.

• Produced training and supportive materials tailored to organisational needs.
• Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
• Tracked impact of training programmes against pre-established metrics.
• Outlined HR objectives and assessed learning outcomes to guide planning activities.
• Managed the end to end delivery of the apprentice programmes from university/college to the placement of successful candidates.
• Redesigned the Yearly review process, and implemented the Personal Development Plan framework for all managers company wide.
• Attended Open days for the apprentice programme throughout the UK at our regional offices in Doncaster/Glasgow and Northern Ireland.
• Worked with HR to update policies in line with changes in legislation or updated ways pf working.
• Delivered training on a 1 to 1 and team basis in person or on teams to develop team members and management skills

• Managed Lincoln Valentine Retail Park, the top financial store in the region
• Opened Lincoln City's first Drive Thru which is now the top performing store in the region
• Followed opening and closing procedures to maximise security and timely opening of coffee shop 7 days per week.
• Successfully exceeded sales and NPS targets
• Trained all new team members and implemented personal development plans for all my team.
• Developed 4 Supervisors into Management roles across the area and region.
• Training Mentor for all stores in the North and Central regions.
• Conducted Costa Checks and Financial Audits on stores at the request of Area and regional management.
• Deputised in the absence of the area manager to support and maintain consistency in the Area.
• Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
• Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
• Improved store operations by harnessing sales data and customer feedback.

• Identified and solved complex strategy problems to impact sales management and business direction.
• Planned and developed strategies to increase sales and territory or market positioning for my area.
• Recruited, interviewed and hired people who would add value, a positive attitude and knowledge to the B&M team.
• Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
• Created and delivered weekly schedule assignments to staff members.
• Trained all new managers on store procedures and policies.
• Opened new store location and assisted in recruiting and training new staff.
• Managed staff scheduling and payroll to optimise performance.

Peterborough Bretton

• Managed staff schedules and budgets for continued productive and profitable company running.
• Closely monitored sales throughout each shift, providing guidance to staff members to improve sales performance as needed.
• Planned and executed merchandising plans such as best sellers and seasonal to achieve KPI Results.
• Trained, mentored and supervised employees, building strong store teams for each shift through strategic rostering.
• Performed daily stock replenishment on a continual basis to maximise sales opportunities.
• Regularly monitored stock levels to ensure well stocked, visually appealing sales floor.

Various Positions up to my Management roles

• Successfully managed teams in an approachable manner for years.
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• Closely monitored sales throughout each shift, providing guidance to staff members to improve sales performance as needed.
• Managed staff schedules and budgets for continued productive and profitable company running.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Supervised creation of exciting merchandise displays to catch attention of store customers.