Anthonietta Cepeda
Milton Keynes,United Kingdom
Summary
A graduate from Nottingham Trent University with a degree in Property, Finance, and Investment, I am eager to apply my academic knowledge to practical work experience in the property industry, where I am committed to building my career. Experienced in administrative tasks, including financial record-keeping, payroll processing, and managing documentation, ensuring efficient operations and compliance. With over nine years of experience as a hairdresser, I have developed strong interpersonal and communication skills, excellent time management, and a proven ability to work both independently and as part of a team. I am skilled at problem-solving and negotiation, always aiming for solutions that deliver the best outcomes. A determined and dedicated individual, I thrive on new challenges and continuously seek opportunities for personal and professional growth. Bilingual in Spanish and proficient in French, I bring a diverse skill set and a global perspective to all tasks.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Property Manager
Jeicem Investments Ltd
Milton Keynes, United Kingdom
09.2020 - 04.2025
- Developed and implemented a tenant selection process to ensure compliance with fair housing laws
- Oversee day-to-day operations of residential properties, ensuring they are maintained and managed efficiently.
- Handle tenant relations, including lease negotiations, rent collection, and addressing tenant inquiries or issues.
- Conduct regular property inspections to ensure safety, compliance, and proper upkeep.
- Prepare and manage property budgets, monitor financial performance, and provide detailed reports to property owners.
- Market available properties, screen prospective tenants, and manage lease agreements.
- Marketing: Promoting properties to tenants and using marketing techniques
Deputy Manager
Jeicemar Style Ltd
Milton Keynes, United Kingdom
04.2013 - 04.2025
- Assisted the General Manager with day-to-day administrative tasks, ensuring smooth salon operations.
- Handled financial duties including making deposits, issuing payroll, and maintaining accurate financial records.
- Provided support during busy periods as a hairstylist, maintaining high standards of customer service.
- Delivered exceptional customer service, interacting with a diverse and multicultural client base.
- Ensured compliance with salon policies and procedures, promoting a positive work environment.
- Developed strong problem-solving and multitasking skills by managing both administrative tasks and customer-facing responsibilities.
Fraud Analyst
Metro Bank (TSYS Managed Services EMEA)
Milton Keynes
10.2024 - 04.2025
- Handled numerous complex cases of suspected online banking fraud successfully, leading to their resolution.
- Monitored and analysed transactions across multiple platforms to identify and mitigate potential fraudulent activities, ensuring quick response times to protect customer accounts and prevent financial losses.
- Utilised fraud detection software and databases to track suspicious activity and flag anomalies in real-time.
- Communicated with affected customers to explain fraud cases, guide them through the resolution process, and provide preventive advice.
- Contributed to the continuous improvement of fraud detection protocols, dispute resolution procedures, and ATM issue handling strategies, enhancing overall operational efficiency and customer satisfaction.
Data Analyst
New Era Cap Company
Milton Keynes
06.2019 - 07.2019
- Analysed sales data and consumer behaviour to identify trends and optimise product offerings for various markets.
- Collaborated with marketing, sales, and product development teams to provide data-driven insights that supported strategic decision-making.
- Conducted in-depth market research and competitor analysis to inform pricing strategies and promotional campaigns.
- Making benchmarks for all the products being sold in different countries.
Education
Bachelors Degree With Honours - Property Finance & Investment
Nottingham Trent University
09.2020 - 05.2023
A Levels - Spanish, French, Business
Sir Thomas Fremantle Secondary School
09.2018 - 05.2020
GCSE - Maths B, English CC, Spanish A French A, Science CC, Geography C
Sir Thomas Fremantle Secondary School
09.2017 - 06.2018
Skills
- Time Management
- Multitasking
- Customer Service
- Communication
- Tenant Relations
- Negotiation
- Contract Management
- Property Maintenance
- Ethical judgement
- Risk assessment methodologies
- Knowledge of fraud schemes
- Banking industry experience
Languages
Spanish
Native
French
Intermediate
Timeline
Fraud Analyst
Metro Bank (TSYS Managed Services EMEA)
10.2024 - 04.2025
Property Manager
Jeicem Investments Ltd
09.2020 - 04.2025
Bachelors Degree With Honours - Property Finance & Investment
Nottingham Trent University
09.2020 - 05.2023
Data Analyst
New Era Cap Company
06.2019 - 07.2019
A Levels - Spanish, French, Business
Sir Thomas Fremantle Secondary School
09.2018 - 05.2020
GCSE - Maths B, English CC, Spanish A French A, Science CC, Geography C
Sir Thomas Fremantle Secondary School
09.2017 - 06.2018
Deputy Manager
Jeicemar Style Ltd
04.2013 - 04.2025
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