Anthea Sailla
Quality Assurance
Newcastle upon Tyne
Summary
Detail-oriented and dedicated Junior QA Analyst with a strong commitment to ensuring the functionality, quality, and usability of software products before release. Skilled in identifying, documenting, and tracking defects, collaborating closely with cross-functional teams, and executing thorough test plans and regression testing. Meticulous in maintaining test documentation and passionate about delivering seamless user experiences through rigorous quality assurance practices.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Junior QA Analyst
Opia
01.2022 - Current
- Identify, log, and track defects and bugs.
- Collaboration with web developers and project managers to ensure seamless integration of new features and bug fixes.
- Perform functional and exploratory testing to ensure the product meets requirements and behaves as expected across various scenarios.
- Conduct regression testing to validate that new updates do not negatively impact existing functionalities.
- Write, update, and maintain QA test cases and documentation to support consistent and repeatable testing processes.
Freelance Translator
Upwork.com
07.2024 - Current
- Translation of documents from English to French.
- Proofreading final work to spot and correct errors in punctuation, grammar, and translation.
- Improving content, readability and flow of translated materials by employing editing skills.
Bilingual Customer Service Advisor
Opia
01.2018 - 01.2022
- Resolved customer complaints via phone and e-mail in French and English, promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and submitting their claims, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided translation feedback in French to support company websites continuous improvement.
Customer Service Representative
Teleperformance
05.2018 - 09.2018
- Responded to customer requests via phone for information about their health insurance coverage.
- Developed strong knowledge of company tools to address customer inquiries and ensure satisfaction, fostering positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - English Language And Literature
University of Pau And Adour Countries
09.2014 - 07.2018
Skills
- Time management
- Detail oriented
- Collaboration and communication
- Quality assurance metrics
- Manual testing proficiency
- Problem-solving
Timeline
Freelance Translator
Upwork.com
07.2024 - Current
Junior QA Analyst
Opia
01.2022 - Current
Customer Service Representative
Teleperformance
05.2018 - 09.2018
Bilingual Customer Service Advisor
Opia
01.2018 - 01.2022
Bachelor of Arts - English Language And Literature
University of Pau And Adour Countries
09.2014 - 07.2018
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