Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthea Sailla

Translation & Quality Assurance
Newcastle upon Tyne

Summary

Adept at enhancing user experiences and software quality, I leveraged my bilingual proficiency in English and French at Opia to improve customer satisfaction and streamline QA processes. My background includes meticulous document translation and fostering effective team collaboration, significantly contributing to project success and customer service excellence.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Freelance Translator

Upwork.com
07.2024 - Current
  • Translated documents from English to French.
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Improved readability of translated materials by employing proofreading techniques and editing skills.

Junior QA Analyst

Opia
01.2022 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
  • Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
  • Enhanced product performance by conducting comprehensive regression testing on new updates.
  • Developed and maintained quality assurance procedure documentation.
  • Assisted in translating website content into French to ensure accurate and culturally appropriate localization.

Bilingual Customer Service Advisor

Opia
01.2018 - 01.2022
  • Resolved customer complaints via phone and e-mail in French and English, promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and submitting their claims, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Provided translation feedback in French to support company websites continuous improvement.

Customer Service Representative

Teleperformance
05.2018 - 09.2018
  • Responded to customer requests via phone for information about their health insurance coverage.
  • Developed strong knowledge of company tools to address customer inquiries and ensure satisfaction, fostering positive service experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - English Language And Literature

University of Pau And Adour Countries
Pau, France
04.2001 -

Skills

    Manual testing proficiency

    Detail oriented

    Collaboration and communication

    Proofreading skills

    Document translation

    Quality assurance metrics

    Test case development

    Manual testing proficiency

Timeline

Freelance Translator

Upwork.com
07.2024 - Current

Junior QA Analyst

Opia
01.2022 - Current

Customer Service Representative

Teleperformance
05.2018 - 09.2018

Bilingual Customer Service Advisor

Opia
01.2018 - 01.2022

Bachelor of Arts - English Language And Literature

University of Pau And Adour Countries
04.2001 -
Anthea SaillaTranslation & Quality Assurance