Anthea Sailla
Translation & Quality Assurance
Newcastle upon Tyne
Summary
Adept at enhancing user experiences and software quality, I leveraged my bilingual proficiency in English and French at Opia to improve customer satisfaction and streamline QA processes. My background includes meticulous document translation and fostering effective team collaboration, significantly contributing to project success and customer service excellence.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Freelance Translator
Upwork.com
07.2024 - Current
- Translated documents from English to French.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Improved readability of translated materials by employing proofreading techniques and editing skills.
Junior QA Analyst
Opia
01.2022 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
- Developed and maintained quality assurance procedure documentation.
- Assisted in translating website content into French to ensure accurate and culturally appropriate localization.
Bilingual Customer Service Advisor
Opia
01.2018 - 01.2022
- Resolved customer complaints via phone and e-mail in French and English, promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and submitting their claims, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided translation feedback in French to support company websites continuous improvement.
Customer Service Representative
Teleperformance
05.2018 - 09.2018
- Responded to customer requests via phone for information about their health insurance coverage.
- Developed strong knowledge of company tools to address customer inquiries and ensure satisfaction, fostering positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - English Language And Literature
University of Pau And Adour Countries
Pau, France 04.2001 -
Skills
Manual testing proficiency
Detail oriented
Collaboration and communication
Proofreading skills
Document translation
Quality assurance metrics
Test case development
Manual testing proficiency
Timeline
Freelance Translator
Upwork.com
07.2024 - Current
Junior QA Analyst
Opia
01.2022 - Current
Customer Service Representative
Teleperformance
05.2018 - 09.2018
Bilingual Customer Service Advisor
Opia
01.2018 - 01.2022
Bachelor of Arts - English Language And Literature
University of Pau And Adour Countries
04.2001 -
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