Anthea Hammond

Nottingham,West Bridgford

Summary

Dynamic professional with a robust skill set in interpersonal communication and customer service, excelling in fast-paced environments with emotional resilience and independence. Demonstrates exceptional time management and multitasking abilities, complemented by basic food safety and hygiene awareness. Known for patience, professionalism, teamwork, adaptability, cultural sensitivity, and awareness. Adept at team collaboration and customer engagement, aiming to leverage these competencies towards achieving career growth in roles that demand high levels of interaction and service excellence.

Work history

Event Waitress / Hospitality Server

Freelance

Company Overview: Weddings, Events, and Parties for Hire
Served guests at weddings, parties, and large-scale events with professionalism and care
Set up and cleared down event spaces in line with client expectations
Worked closely with catering and service teams under tight time constraints
Gained confidence in high-pressure environments, developing strong communication and multitasking skills
Weddings, Events, and Parties for Hire
Ensured guest satisfaction by providing excellent service.
Prepared event spaces to meet client specifications.
Collaborated effectively with catering team for seamless service delivery.

Shop Assistant

Afro-Caribbean Grocery Store

Handled customer transactions, restocked inventory, and kept the shop clean and well-organised
Helped customers find products and provided friendly, helpful service
Learned about cultural food products and developed pride in representing her local community
Showed initiative by taking on responsibilities and assisting colleagues when needed
Assisted customers in finding desired items to enhance their shopping experience.
Completed restocking swiftly post delivery arrival to ensure immediate product availability.
Coordinated closely with management on shop floor layouts and visual merchandising.
Managed stock levels on shop floor for continuous product availability.
Conducted price checks at request of customers for clear communication on cost.

Independent Living

Company Overview: Supported Accommodation
Gained valuable life skills through independent living, including cooking, budgeting, and time management
Built emotional resilience, self-discipline, and a mature approach to problem-solving
Developed strong communication and interpersonal skills through engagement with support staff and peers
Adapted to new situations quickly and learned the importance of patience, respect, and responsibility
Supported Accommodation
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.

Team leader, sales operations

Sprinkle Cleaners

London, Central London

Liaised with marketing team to align promotional efforts with sales objectives.
Collaborated cross-functionally for streamlined operations within the sales department.
Designed incentive schemes to motivate team members towards achieving sales targets.
Led weekly sales meetings to promote clear communication and collaborative problem-solving.
Boosted customer satisfaction with prompt resolution of product or service issues.
Maintained high levels of professionalism whilst handling challenging situations or negotiations.
Devised strategic plans to reach company's short-term and long-term revenue goals.

Education

BTEC Level 3 National Diploma - Food Science

BTEC

GCSEs - English Language, English Literature, Mathematics, Combined Science (Biology, Chemistry & Physics), Food Technology, History, Religious Education

Skills

Strong interpersonal and customer service skills
Confidence in fast-paced environments
Emotional resilience and independence
Time management and multitasking abilities
Basic food safety and hygiene awareness

Patience and professionalism
Teamwork and adaptability
Cultural sensitivity and awareness
Team collaboration
Customer engagement

Languages

English

Beginner

Affiliations

Music, dance, documentary photography on life a strong passion for food, cooking exploring different cultures.

Timeline