Antariksh Chauhan

• Led and supervised a team of cashiers and store staff, ensuring high levels of customer service and operational efficiency.
• Trained, mentored, and provided ongoing support to new employees, helping them meet performance standards.
• Managed shift scheduling, delegated tasks, and ensured the team met daily productivity and sales targets.
• Monitored stock levels, assisted with inventory management, and ensured products were properly displayed and replenished.
• Addressed customer issues or complaints promptly, ensuring resolutions aligned with Tesco’s customer service policies.

• Processed customer transactions quickly and accurately using the POS system, ensuring a smooth checkout experience.
• Provided friendly and efficient customer service, addressing inquiries and assisting with product-related questions.
• Handled cash, credit, and debit card payments while maintaining accurate cash register balances.
• Assisted in stocking shelves, organizing products, and maintaining store cleanliness during downtimes.
• Collaborated with team members to ensure the store operated efficiently and met customer satisfaction goals.

• Delivered excellent customer service, ensuring a positive experience for all guests and maintaining a friendly, approachable demeanor.
• Operated machinery and equipment safely, following all company protocols and safety guidelines.
• I worked as a crew member, handling food preparation, order processing, and clean-up to meet production and cleanliness standards.
• Assisted in team training, providing guidance to new hires, and promoting a collaborative, supportive work environment.
• Demonstrated strong communication skills by coordinating with team members and management to ensure smooth operation

• Efficiently processed and packed customer orders within the designated time frame, consistently meeting performance metrics for speed and accuracy.
• Contributed to maintaining accurate inventory levels by performing regular stock checks and ensuring proper storage of products.
• Operated warehouse equipment (e.g., forklifts, pallet jacks, etc.) safely and in accordance with company guidelines, contributing to a safe work environment.
• Performed quality checks on products to ensure they met Amazon’s standards before shipment.
• Collaborated with team members and supervisors to meet fulfillment targets and improve operational efficiency.

• Provided exceptional service by responding to customer inquiries via phone, email, and chat, ensuring and timely resolution of issues.
• Managed customer complaints, ensuring quick resolution and maintaining high levels of customer satisfaction.
• Processed returns, refunds, and exchanges, ensuring compliance with company policies and customer needs.
• Documented and tracked customer interactions in the CRM system, maintaining accurate records for follow-up and reporting.
• Collaborated with internal teams (logistics, technical sales, etc.) to resolve complex issues and improve overall customer experience.
• Handled high call volumes while maintaining professionalism and attention to detail, ensuring minimal wait times and quick issue resolution.

• Audited customer service calls to ensure compliance with internal policies, regulatory standards, and quality benchmarks.
• Assessed agent performance, providing actionable feedback to improve customer interaction quality and service standards.
• Generated and maintained detailed reports on call audits, highlighting trends, issues, and areas for improvement.
• Collaborated with management and training teams to develop strategies for improving service delivery and compliance.
• Identified process inefficiencies and recommended solutions to enhance operational effectiveness and customer satisfaction.

• Outline Aasi Foundation is a non profit organisation (NGO) which works hard for the upliftment and betterment of the students
• Key Responsibilities
• Devising and implementing a daily lesson plan for a class first to sixth class children based on their developmental needs
• Encouaging active participation from parents/guardians on a weekly basis
• Planned and completed hands- on exercises based on observed interests and skills of the children
• Excellent team working skills, good organisational and social skills
• Spearhead efforts to bring in new participants and saw 40% increase in students signups over one year.