Ant Woodward
North Muskham,Nottinghamshire
Summary
Accomplished professional with extensive expertise in recruitment and selection, project completion, and sales management. Demonstrates strong IT skills, effective time management, and decision-making abilities. Proven track record in employee engagement, people management, and team leadership. Adept at communication at all levels, effective coaching, and data analysis with remedial action. Skilled in CRM systems usage, sales funnel management, competitive analysis, client relationships, customer service, and advanced sales techniques. Committed to driving organisational success through strategic initiatives and continuous improvement.
Overview
28
28
years of professional experience
Work History
UK Sales & Marketing Manager
Newgate LTD
10.2023 - 04.2025
- Managing sales and service operation covering the UK and exports, with full responsibility for the sales process from lead to completion
- Accountability for recognition, engagement and communication throughout the business
- Managing marketing budgets and social media presence and integrating external suppliers, increasing visitors by 40%
- Growing lead generation by 24% and increasing sales output through a team of BDEs and BDMs
- Established statistical data and analysis to demonstrate opportunities and inefficiencies
- Providing accurate and timely information for the manufacturing and production process
- Reviewing and improving processes and procedures to engage the team and improve efficiencies and increasing output
Department Manager
Goodlord
01.2021 - 09.2023
- Managing Team Leaders and Senior staff members with overall responsibility for over 40 remote sales professionals with regards to performance, quality, activity and behaviours
- Finding innovative ways to grow customer and team sentiment in line with strategic goals
- Restructuring and growing the team from a start up of 8 people to over 40 people, ensuring training, compliance and relevant key stakeholders are engaged
- Managing complaints, quality assurance, regulatory compliance and FCA key principles
- Utilising statistical analysis to formulate goals and targets, with required remedial actions
- Management of the Learning & Development function to ensure all KPI’s and training requirements are completed in line with regulatory requirements
Service Operations Manager
AJM Healthcare/NHS
12.2019 - 01.2021
- Running all aspects of the operation including the Customer Services team, warehouse and clinical team, ensuring a consistent and professional delivery of the NHS service
- Providing reporting and analysis to ensure timescales and SLA's are met
- Effectively managing working relationships to keep common goals in focus
- Handling escalations from the team and reviewing work loads to maximise the issuing of stock to set targets
- Completing reporting and updates for the NHS CCG to cover all aspects of the contract including patient satisfaction, sentiment, trends and procedures throughout their journey
Service Delivery Manager
The Barcode Warehouse
09.2017 - 12.2019
- Providing management support for a portfolio of medium to large key clients for the managed services
- Maintaining SLA's, data analysis and root cause analysis for complex issues, technical changes and conducting regular service reviews
- Providing significant improvement in quarterly satisfaction surveys, client feedback and sentiment
- Increasing order fulfilment, accuracy and ownership for key stakeholders
- Building mutually beneficial and productive working relationships throughout the business and client group
Technical Assistance Team Manager
Danwood Group
06.2014 - 09.2017
- Managing a team of up to 22 people, providing a first line and second line technical support to businesses, ensuring a productive, effective and technically accurate service
- Providing coaching, development and an outstanding customer experience
- Maintaining excellent interpersonal skills in a multitude of working environments and with people from various backgrounds, from apprentices to experienced professionals
Team Manager
Barbon Insurance Group
06.2009 - 05.2014
- Scaling the team from 5 people to over 50 dual skilled people providing service and sales via phone, web and email
- Motivating and leading a Team to deliver sales, service and productivity targets, whilst providing reporting and key information to the business
- Maintaining HR, Disciplinary and behavioral standards to company guidelines
Domestic Electrical Installer
Self Employed
09.2007 - 06.2009
Sales/Customer Service Manager
RBS Group
02.2002 - 08.2007
Telemarketing Manager
Pinault Printemps Redoute
06.2000 - 01.2002
Call Centre Sales Manager
BT PLC
09.1997 - 05.2000
Education
Some College (No Degree) - Electrical
City & Guilds 2377 & 2381
Chesterfield06.2007
GCSE - 6 Passes
Hall Cross School
Doncaster07.1988
Skills
- Recruitment & Selection
- People Management & Effective Coaching
- Sales Management & CRM systems usage
- Competitive analysis & Client Relationships
- Customer Service & Team Leadership
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References
References are available on request.
Affiliations
- I enjoy travelling, keeping fit and socialising. I also like to attend comedy and music events. I regularly give blood and assist my son with his medical services business.
Timeline
UK Sales & Marketing Manager
Newgate LTD
10.2023 - 04.2025
Department Manager
Goodlord
01.2021 - 09.2023
Service Operations Manager
AJM Healthcare/NHS
12.2019 - 01.2021
Service Delivery Manager
The Barcode Warehouse
09.2017 - 12.2019
Technical Assistance Team Manager
Danwood Group
06.2014 - 09.2017
Team Manager
Barbon Insurance Group
06.2009 - 05.2014
Domestic Electrical Installer
Self Employed
09.2007 - 06.2009
Sales/Customer Service Manager
RBS Group
02.2002 - 08.2007
Telemarketing Manager
Pinault Printemps Redoute
06.2000 - 01.2002
Call Centre Sales Manager
BT PLC
09.1997 - 05.2000
Some College (No Degree) - Electrical
City & Guilds 2377 & 2381
GCSE - 6 Passes
Hall Cross School
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