Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ansu Pathippallil

London,UK

Summary

Motivated and adaptable professional with a CIPD Level 5 Diploma in People Management, seeking to build a career in Human Resources. Eager to take on new responsibilities and challenges, with a strong interest in contributing to a dynamic HR team. Demonstrates a commitment to continuous learning and professional growth, and is looking for a role that offers clear opportunities for development and progression. Known for a proactive approach, strong interpersonal skills, and a passion for supporting people and organisational success

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Barclays
Northampton, Northamptonshire
08.2022 - Current
  • Provided friendly, attentive service by promptly responding to customer enquiries via phone and recording call notes.
  • Responded to customer emails, letters and phone calls within company's communication targets.
  • Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
  • Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
  • Managed high volume of calls daily, maintaining composure under pressure.

Event Attraction Host/Associate

Adecco
London
07.2022 - 01.2023
  • Attraction host, greeting customers and portraying excellent customer service for Stranger Things - The Experience
  • Ensure the safety of the guests and follow the correct company policies
  • Quickly reset the rooms for the guests to enjoy the experience
  • Operating the special effects in each of the rooms in a timely manner.
  • Effectively communicate between sets to ensure the safety and well being of guests.

HR & Operations Executive

Excellent Care Ltd
Ernakulam, India
12.2021 - 02.2022
  • Recruiting and Onboarding processes
  • Managed employee requests regarding human resources issues, rules, and regulations.
  • Responded to department emails, promptly following up and forwarding requests to relevant employees.
  • Processed Disclosure and Barring Service (DBS) checks and requested information from previous employers.
  • Managed employee-related documents such as training programmes, performance appraisals and recruitment procedures.

Crew Member

McDonald's
London
10.2016 - 12.2019
  • Gained experience in multitasking and handling in busy environment
  • Attained confidence in customer interaction and improved interpersonal skills
  • Mentored new employees during their initial training
  • Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organised for maximum efficiency.

Education

CIPD - Level 5 Associate Diploma in People Management (Present)

Avado
City of London

Certified Generalist in HR - International, Management

Wissen, HR
Kochi
03.2022

BSC - International Business Management

Anglia Ruskin University
Cambridge
09.2021

BSC (Hons) - Business Management

Greenwich School of Management
London
08.2019

A-Levels - A Levels

Langley Park School For Girls
London
08.2018

GCSEs -

Bonus Pastor Catholic College
London
07.2016

Skills

  • Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Organisation Management
  • Customer Service
  • Adaptability
  • Knowledge of HRIS system

Interests

  • Volunteered as shop assistant in Cancer Research UK local shop
  • Completed GE Forage Human Resource Management Program.
  • Travelling to different countries and exploring new places

Timeline

Customer Service Associate

Barclays
08.2022 - Current

Event Attraction Host/Associate

Adecco
07.2022 - 01.2023

HR & Operations Executive

Excellent Care Ltd
12.2021 - 02.2022

Crew Member

McDonald's
10.2016 - 12.2019

CIPD - Level 5 Associate Diploma in People Management (Present)

Avado

Certified Generalist in HR - International, Management

Wissen, HR

BSC - International Business Management

Anglia Ruskin University

BSC (Hons) - Business Management

Greenwich School of Management

A-Levels - A Levels

Langley Park School For Girls

GCSEs -

Bonus Pastor Catholic College

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Ansu Pathippallil