Summary
Overview
Work history
Education
Skills
Additional Information
Custom
Timeline
Generic

Anslem Xavier Fernandes

Greenford,Ealing

Summary

Accomplished professional with extensive expertise in strategic and tactical planning, team building and leadership, and distribution and channel management. Demonstrates strong communication and analytical thinking skills, coupled with a collaborative and innovative approach. Proficient in banking law familiarity, bank regulation compliance, product knowledge expertise, insurance products, loan origination expertise, and retail banking processes. Committed to leveraging skills to drive organisational success and achieve career growth within the financial services sector.

Overview

6
6
years of professional experience

Work history

Personal banking manager

Nationwide Building Society
Maidstone Hub
09.2024 - Current
  • Resolved complex customer queries with patience and understanding; ensured total satisfaction.
  • Handled escalated customer issues, resolving them successfully and promptly.
  • Ensured regulatory compliance, maintaining bank's reputation in the industry.
  • Streamlined service delivery processes for improved efficiency.
  • Maintained strict confidentiality of client information; upheld highest standards of professionalism.
  • Tailored banking solutions for individual clients' needs, enhancing customer loyalty.
  • Increased customer satisfaction by providing exceptional personal banking services.

Customer Service Representative

ASDA
Wealdstone, UK
03.2023 - 08.2025
  • Managed and oversaw store operations.
  • Developed a strategised routine for opening and closing of the store that guaranteed optimal efficiency.
  • Managed the sales floor, provided highest level of productivity and profitability.
  • Assisted and educated customers with product inquiries.
  • Resolved customer complaints and conflicts in a timely and satisfactory manner.
  • Controlled inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, store specials or sales.

Process/Soft Skills Trainer

Cogncise Business Services
Goa, India
03.2022 - 02.2023
  • Assessed the needs of individual learners or organizations.
  • Developed content and lesson plans that allow individuals or teams to achieve learning outcomes.
  • Selected appropriate learning resources for instructional purposes.
  • Used targeted training techniques.
  • Collaborated with stakeholders to achieve established objectives in training.
  • Monitored the effectiveness of training materials and asked for feedback on them.
  • Developed learning content based on specific modules or topical areas Identifying opportunities.

Sales Executive

VsnapU
Goa, India
11.2021 - 02.2022
  • Worked closely with clients to capture photos of people, places and things through the use of creativity and technical abilities in photographic equipment and photo manipulation software.
  • Communicated effectively with clients regarding expectations to meet standards and deadlines of projects.
  • Recommended creative ideas and solutions to achieve desired results and maintaining a professional image.
  • Ensured that desired results are obtained, making sure photographers communicate effectively with clients regarding expectations to meet standards and deadlines of projects.
  • Increased the business revenue through 100% achievement of business targets for assets and liabilities via Photo bookings through promotions and social media.

Team Member

KFC
Harrow, UK
12.2019 - 03.2020
  • Performed basic food preparation tasks such as preparing chicken by cutting it into pieces or frying it in oil.
  • Taken orders from customers and provided them with accurate information about menu items.
  • Prepared food items according to recipes and specifications provided by the restaurant manager.
  • Handled cash registers and processed payments from customers.

Education

Bachelors in Science -

Government college of Quepem

Certificate of Higher Secondary - in Science

Fr. Agnel higher secondary School

Secondary School Certificate - undefined

Loyola High School

Skills

  • Strategic and Tactical Planning
  • Team Building and Leadership
  • Distribution and Channel Management
  • Communication and analytical thinking
  • Collaborator and Innovator
  • Banking law familiarity
  • Bank regulation compliance
  • Product knowledge expertise
  • Knowledge of insurance products
  • Loan origination expertise
  • Retail banking process familiarity

Additional Information

Best overall performance as a Trainer for Cogncise Services 2023., 2nd runners up: All Goa state level solo singing competition in the year 2015. (GOENCHO AVAZ), Top 5 finalist: VOICE OF GOA in the year 2015., Won many competitions in other languages: VEM CANTAR Portuguese singing competition., Represented GOA at National and International levels.

Custom

  • Ajay Shetgaonkar, Operations Manager, Cogncise Business Services, +91 7410101899
  • Christina Faleiro, Human Resource Manager, Invicta e Solution Services, +91 9764371945
  • Darshan Goradia, Director, Invicta e Solution Services, +91 9503781387

Timeline

Personal banking manager

Nationwide Building Society
09.2024 - Current

Customer Service Representative

ASDA
03.2023 - 08.2025

Process/Soft Skills Trainer

Cogncise Business Services
03.2022 - 02.2023

Sales Executive

VsnapU
11.2021 - 02.2022

Team Member

KFC
12.2019 - 03.2020

Certificate of Higher Secondary - in Science

Fr. Agnel higher secondary School

Secondary School Certificate - undefined

Loyola High School

Bachelors in Science -

Government college of Quepem
Anslem Xavier Fernandes