Store Manager
Floor and Furnishings Pvt Ltd
06 2023 - Current
Hi, I’m
Anshul Sharma
PANCHKULA ,INDIA
Summary
Summary Performance driven dynamic professional with nearly 10+ years of success & enriched experience in managing Retail Store Operations while contributing towards enhancing business volumes & growth and achieving revenue.
Work history
Floor and Furnishings Pvt LtdPanchkuka , India
Store Manager
06 2023 - Current
Job overview
- Coached underperforming employees improving their job performance significantly.
- Streamlined operations to maximise efficiency and minimise waste.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Delivering EBITDA growth of 2% in 24-25 with 100% Employee retention.
- Analysing Market Trend and Competetor for Offers and Promotions.
- Excellence in Customer Services and Deliveries.
Airpalaza Retail holdings Pvt LtdDehradun, India
STORE MANAGER
06 2023 - 06 2024
Job overview
- Responsible for Sales target achievement .Business Volume 15 cr store
- To be fully aware of KRA'S and work to deliver and improve them.
- Maintain minimum MDQ and replenishments.
- Handling store operations including Pricing and promo of the Store and timely execution
- Inventory managing of 3 lakh qty and delivery of 0.30% benchmark for shrinkage
- Competition analysis and price benchmarking
- Implimented a loyalty programme that boosted repeat business and increased overall sales revenue.
- To deliver customer Service in line with Sparking Service standards
- Sales Planning and maintaining ticket size in Store
- Adhering 100% SOP in Store.
- Staff recruitment, planning and training.
- Handling 30 team members in store.
- Addressed customer complaints promptly and professionally,resolving issues to maintain positive relationship with clientele.
- Formulated marketing and advertising strategies for continuous business growth.BTL activities a store level to drive business Growth.
Reliance Retail LimitedMohali, India
ASSISTANT MANAGER
03 2022 - 06 2023
Job overview
- Responsible for external brands and Private Label business
- To be fully aware of KRA'S and work to deliver and improve them
- Maintain minimum MDQ and replenishments
- Handling store operations including Pricing and promo of the Store and timely execution
- Inventory managing of 58000 and shrinkage 0.2% in store which is lowest in region
- Visual Merchandising
- Working and maintain EBIDTA of Store with help of SM
- To deliver customer Service in line with Sparking Service standards
- Sales Planning and maintaining ticket size in Store
- Adhering 100% SOP in Store
- Staff recruitment, planning and training.
FUTURE LIFESTYLE FASHIONS LTDMohali
DEPARTMENT MANAGER
03 2019 - 03 2022
Job overview
- Planning and Delivering Sales of Department
- Maintain minimum MDQ and replenishments
- Hiring and Training Staff
- Inventory and Store Operations
- Visual Merchandising
- Handling Customer Issues and NPS of Store Working and maintain EBIDTA of Store with help of SM
Lenskart Solutions Pvt LtdNEW DELHI
STORE MANAGER
07 2018 - 01 2019
Job overview
- Maintaining Store NPS 75% PAN India Level
- Business Delivery of 10 lakh Monthly
- Managing 5 employees to ensure optimal productivity
- Provided excellent customer service and adhered to all standard practices , resulting in maximized sales and minimized shrinkage
- SOP Adherence and maintaining.
Future Retail Limited
DEPARTMENT MANAGER
11 2015 - 07 2018
Job overview
- Takes care of day to day operation of the store and ensures maximum profitability of the Store
- Employed process improvement initiatives within the department
- Created strategies to develop and expand existing customer sales, which result 20% increase in monthly sales
- Completed floor replenishment to guarantee size availability and prompt customer satisfaction
- Verified that all merchandising standards were maintained on a daily basis
- Inventory control and Shrinkage control within the Department
- Visual Merchandising and maintaining display standard as per company norms
- Exceeded targeted sales goals by20%.
ITC LTDDelhi
SENIOR CUSTOMER SERVICE ASSOCIATE
07 2012 - 11 2015
Job overview
- Sought opportunities to up-sell and add-on additional merchandise
- Stocked and rotated inventory regularly
- Worked as team member, performing cashier duties, product assistance and cleaning
- Prevented store losses by utilizing awareness, attention to detail and integrity
- Kept the showroom clean and maintained neat ,orderly product displays
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Visual Merchandising and Layout working with Store Manager
- Exceptional Customer Service
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
- Achieved high sales percentage with consultative,value-focused customer service approach.
Education
IGNOU
MBA from RETAIL FULL TIME PROGRAM
BBA from RETAIL STUDIES
Skills
- Exceptional leader
- Team-oriented
- Inventory management
- Store operations
- BTL Activities
- Customer service
- Flexible schedule
- EBAITDA Delivery
Custom
Additional Information
- Activities and Honors , Best Department Manager Award in Prestige Cluste2017. Best Employee in ITC LTD(LRBD Division ) 2013.
Timeline
STORE MANAGER
Airpalaza Retail holdings Pvt Ltd
06 2023 - 06 2024
ASSISTANT MANAGER
Reliance Retail Limited
03 2022 - 06 2023
DEPARTMENT MANAGER
FUTURE LIFESTYLE FASHIONS LTD
03 2019 - 03 2022
STORE MANAGER
Lenskart Solutions Pvt Ltd
07 2018 - 01 2019
DEPARTMENT MANAGER
Future Retail Limited
11 2015 - 07 2018
SENIOR CUSTOMER SERVICE ASSOCIATE
ITC LTD
07 2012 - 11 2015
IGNOU
MBA from RETAIL FULL TIME PROGRAM
2013
BBA from RETAIL STUDIES