Summary
Overview
Work History
Education
Skills
Timeline
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ANSHIKA BUDHRAJA

London

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

SHANGRI-LA, THE SHARD
London
08.2023 - Current
  • Took a Diploma in Professional studies for a year and worked in Shangri-la as a Hostess and Operation Manager, Sales and Marketing Co-ordinator and Talent Co-ordinator
  • Greeting and welcoming guests, managing the flow of customers assisting with seating arrangements, and ensuring a pleasant dining experience for all patrons
  • Working according to the Forbes Standard and ensuring that along with me all other employees adhere to company policies and procedures to maintain a high level of customer satisfaction
  • Used Excel day-to-day to monitor activities in Shangri-la
  • Allocated tasks and projects between team members and tracked their progress through daily updates
  • Using software like Suitepad and Canva to edit and design Shangri-la's website and menus to reflect changes and promotions

Restaurant Hostess

The Royal Horseguards Hotel
London
04.2023 - 07.2024
  • Greeted an average of 500 guests per day with a friendly and welcoming attitude, and provided exceptional customer service by promptly seating guests, taking reservations, and assisting with daily team tasks
  • Learned about the new application named The Folk to make reservations
  • Additionally, gained knowledge of applying coupons
  • Provided daily reports to the finance team through Excel regarding a number of guests, complimentary checks, and any notable incidents that happened/feedback

Front Desk Receptionist

The Hoppers, JKS Restaurant
London
10.2022 - 04.2023
  • Used SevenRooms Application to streamline the reservation process and ensure accurate record-keeping
  • Helped with the sales summary of the entire day and communicated the information to the relevant departments for record-keeping

Education

Bachelor of Arts - Business Management

MIDDLESEX UNIVERSITY
LONDON
06-2025

Skills

  • Reservations Coordination
  • Guest Relations Management
  • Reservation coordination
  • Table setting arrangements
  • High-volume dining
  • Application- OpenTable, The Folks, SevenRooms

Timeline

Restaurant Hostess

SHANGRI-LA, THE SHARD
08.2023 - Current

Restaurant Hostess

The Royal Horseguards Hotel
04.2023 - 07.2024

Front Desk Receptionist

The Hoppers, JKS Restaurant
10.2022 - 04.2023

Bachelor of Arts - Business Management

MIDDLESEX UNIVERSITY

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ANSHIKA BUDHRAJA