Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Receptionist

Ansar Muhamad

Business Management
London,City of London

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Hotel Receptionist

Elan Hotel Ltd
Paddington, City of Westminster
09.2023 - Current
  • Handled customer payments and updated reservations.
  • Submitted incident and activity reports to manager to inform future decision-making on policies.
  • Calculated billings and hotel charges and provided receipts.
  • Registered guest information on hotel database to maintain accuracy.
  • Assisted staff with administrative duties during peak schedules.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
  • Collected and processed guest data in line with data protection regulations.

Supervisor

ASG Enterprises
London, City of London
09.2022 - 07.2023
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.

Customer Service Assistant

STM group
London, City of London
10.2021 - 07.2022
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Identified service issues and contributed ideas to improve quality-of-service levels.

Sales Supervisor

Shams Enterprises
Hyderabad , India, Wanaparthy
07.2019 - 01.2021
  • Organized and coordinated sales team schedules, helping staff meet company and client expectations.
  • Analyzed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
  • Coached team members to reach and exceed weekly and monthly sales goals.
  • Analysed sales and customer data and generating comprehensive sales reports to promote sound business decision-making.
  • Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planograms requirements.
  • Audited team outputs and service delivery to achieve Quality Assurance goals.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Analysed sales to identify top-performing products.

Data Entry Operator (Part Time)

E.S. Enterprises
Hyderabad, India, Wanaparthy
03.2016 - 12.2018
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.

Education

Master of Science - Business with international management

Northumbria University
London
01.2021 - 01.2023

Bachelor of Business Administration - Business management

Avinash Degree College
Hyderabad ,India
06.2016 - 05.2019

Skills

  • Customer service
  • Business planning
  • High-value project management
  • Issue resolution
  • Team work
  • Time Management
  • Creativity

Languages

English
Advanced
Hindi
Fluent
Telugu
Fluent
Urdu
Upper intermediate

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceTeam Building / Company RetreatsPersonal development programs

Timeline

Hotel Receptionist

Elan Hotel Ltd
09.2023 - Current

Supervisor

ASG Enterprises
09.2022 - 07.2023

Customer Service Assistant

STM group
10.2021 - 07.2022

Master of Science - Business with international management

Northumbria University
01.2021 - 01.2023

Sales Supervisor

Shams Enterprises
07.2019 - 01.2021

Bachelor of Business Administration - Business management

Avinash Degree College
06.2016 - 05.2019

Data Entry Operator (Part Time)

E.S. Enterprises
03.2016 - 12.2018

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Ansar MuhamadBusiness Management