Summary
Overview
Work history
Education
Skills
Projects
Timeline
Generic

Ans Arab

London,United Kingdom

Summary

Technically skilled individual with extensive experience in remote IT support and troubleshooting hardware and software issues. Proficient in using tools such as TeamViewer, Zoom, and Microsoft 365 to assist users effectively. Strong problem-solving abilities combined with clear communication skills enhance user satisfaction. Committed to advancing a career in technology with a focus on software engineering or cloud computing.

Overview

2
2
years of professional experience

Work history

Freelance IT Support Specialist

Remote
11.2024 - Current
  • Resolved over 60 user issues involving system configuration, software installation, and connectivity problems
  • Provided remote assistance via Zoom, AnyDesk, and TeamViewer, reducing ticket turnaround time by 30%.
  • Helped users across Windows and Mac platforms; documented fixes for repeated use.

Student IT Support Assistant

University of Roehampton
09.2023 - 05.2024
  • Assisted peers during lessons and group projects with technical issues, including software setup, Python environments, and GitHub submissions.
  • Supported over 35 students with troubleshooting during labs and coursework deadlines.
  • Helped configure IDEs, install packages, and debug common setup errors in Visual Studio Code, Jupyter Notebook, and Anaconda.
  • Provided clear, step-by-step explanations to help non-technical classmates resolve issues independently

Education

BSc - Computer Science

University of Roehampton
09.2022 -

A-Levels - Maths,Physics and Business

The Heathland School
09.2020 - 09.2022

Skills

  • Python and JavaScript
  • SQL and R
  • HTML and CSS
  • C programming
  • Microsoft 365 and Google Workspace
  • Network troubleshooting
  • Ticketing systems
  • Basic command line interface skills

Projects

AI Route Planner & Game Simulation
Python · DFS · BFS · Dijkstra · A · Simulated Annealing · Minimax*

  • Developed a delivery route planner using four pathfinding algorithms (DFS, BFS, Dijkstra, A*) across a graph-based city map.
  • Integrated AI behavior simulation in a turn-based game using the Minimax algorithm with adjustable difficulty levels.
  • Applied Simulated Annealing for route optimization and heuristic-based decision-making.


File Management System
C · File I/O · Client-Server Architecture · Sockets · Linux Permissions · Encryption

  • Created a client-server file manager to handle secure file creation, deletion, merging, and encryption.
  • Implemented access control via password protection and real-time permission modification using Linux system calls.


String Processor & Online Store System
Python · C++ · OOP · Queues · Linked Lists

  • Built a Python-based string processor using stack logic for addition and subtraction operations.
  • Designed an online store simulation in C++ with linked lists to handle item tracking, sorting by price, and search functionality.


Timeline

Freelance IT Support Specialist

Remote
11.2024 - Current

Student IT Support Assistant

University of Roehampton
09.2023 - 05.2024

BSc - Computer Science

University of Roehampton
09.2022 -

A-Levels - Maths,Physics and Business

The Heathland School
09.2020 - 09.2022
Ans Arab