Anouska Barratt

•Delivered exceptional customer service by creating welcoming, personalised experiences tailored to each client’s skincare and beauty needs.

•Drove sales growth through expert product knowledge, upselling, cross-selling, and building long-term client relationships.

•Managed client consultations, providing professional advice and recommendations to enhance customer confidence and satisfaction.

•Built and maintained strong client relationships, ensuring repeat business and brand loyalty.

•Demonstrated excellent communication and active listening skills to identify and meet customer needs effectively.

•Maintained luxury retail standards through professional presentation, product merchandising, and attention to detail.

•Contributed to team targets and store performance by adopting proactive sales techniques and delivering consistent results.

• Identified customer needs through effective questioning and recommended appropriate products.
• Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
• Built exceptional customer satisfaction by delivering friendly service.
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Collaborated with team members to share best practices and improve overall sales performance.
• Followed brand guidelines to provide consistent customer experience.
• Overcame customer objectifications to maximise conversions.