Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies
Certification
Timeline
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ANOTA AMELE

13/1 Boat Green, Edinburgh

Summary

Client support professional with a track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Worker

The Action Group
06.2024 - Current
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

Food and Beverage Attendant

The Royal Scots Club
09.2023 - 04.2024
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cleared dining area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Senior Geologist

Lagos State Ministry of Energy and Mineral Resources
10.2018 - 07.2023
  • Assisted with gathering geological data, and input the acquired data into the Ministry geological database for proper documentation and research purposes.
  • Participated in Monitoring, investigating, and supervising all active and proposed Dredging/Mining Sites to also ascertain mining risks and its environmental impacts on the host community.
  • Assisted with collecting and recording data from test sites, and conducting geological research on land and water alongside other professionals.
  • Generated revenue from haulage fee remittance across all dredging sites in the state, I also prepare a monthly revenue report while identifying areas with revenue complaints and non-compliance.
  • Scheduled quarterly meetings with various dredging Stakeholders and relevant Ministries/Agencies assigned by my immediate supervisors and directors.
  • Built strong relationships with stakeholders including government agencies, community leaders, and partner organizations through clear communication and collaboration.
  • Led a team of junior geologists, providing mentorship and guidance to ensure high-quality work output.

Customer Service Executive

Certaspace Solutions Limited
01.2018 - 09.2018
  • Responded to customer complaints, and process their orders and applications while keeping records of customer interactions, transactions and inquiries, comments, and actions to be taken by the appropriate department.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Master of Science - Marketing With Festival And Event Management

Edinburgh Napier University
Edinburgh
10-2024

Bachelor of Science - Geology

Olabisi Onanbanjo University
Nigeria
09-2015

Skills

  • Active listening
  • Health and safety awareness
  • Attention to detail
  • Verbal and written communication
  • Critical thinking
  • Risk management
  • Conflict resolution
  • Teamwork and collaboration
  • Excellent communication
  • Organizational skills
  • Problem-solving
  • Time management

Affiliations

  • Nigerian Mining and Geoscientist Society

Hobbies

Music

Movies

Reading

Traveling

Arts

Certification

  • Skills in Customer Service - LinkedIN Learning - September 2022.

Timeline

Support Worker

The Action Group
06.2024 - Current

Food and Beverage Attendant

The Royal Scots Club
09.2023 - 04.2024

Senior Geologist

Lagos State Ministry of Energy and Mineral Resources
10.2018 - 07.2023

Customer Service Executive

Certaspace Solutions Limited
01.2018 - 09.2018

Master of Science - Marketing With Festival And Event Management

Edinburgh Napier University

Bachelor of Science - Geology

Olabisi Onanbanjo University

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ANOTA AMELE