Anonymous
Norton St Philip,Somerset
Summary
Resourceful and innovative third sector professional with strong administrative skills including customer service and database management. Offering high level organisational and communication skills, combined with keen attention to detail and friendly proactive approach.
Overview
37
37
years of professional experience
1
1
Certification
Work history
HEAD OF VOLUNTEERING
Dorothy House Hospice
Bath
09.2017 - 04.2025
- Supported change management processes and oversaw team restructure.
- Increased volunteer numbers to 1120 from post Covid levels of 950.
- Improved communication and engagement with volunteers using range of tools.
- Implemented new volunteer management system to enable responsive flexible volunteering, data security and improved outcomes reporting.
- Facilitated volunteer focus groups and provided timely responses to feedback.
- Ran successful reward and recognition events for volunteers.
- Provided coaching support to staff and clients through NHS South West Leadership Academy.
- Acted as Membership Secretary and Regional Rep for Hospice Volunteer Managers' Network.
VOLUNTEER PROJECT MANAGER
The Rainbow Trust
Bristol
04.2016 - 09.2017
- Established and coordinated new volunteer scheme to support 30 families of children with life threatening conditions.
- Delivered on project's key objectives with agreed budgets, timelines and standards.
- Built and nurtured professional relationships with wide range of stakeholders.
- Drafted accurate monthly management reports to illustrate project timelines and progress.
CHILDREN'S SERVICES MANAGER
Spurgeons Children's Charity
Wiltshire
04.2011 - 04.2016
- Service management of 3 Sure Start Children's Centres & Young Carers, including staff and volunteer recruitment, induction and support.
- Coached and mentored new team managers to build high-performing team.
- Provided regular impact reports to Service Commissioners.
- Implemented new volunteer mentor scheme for young carers.
CHILDREN'S SERVICES MANAGER
Barnardos
Wiltshire
01.2010 - 04.2011
- Successfully set up and ran 3 new Sure Start Children's Centres in North Wiltshire, including organisational policies, budgeting, referral and assessment process and home visiting service.
FAMILY SUPPORT WORKER, PROJECT WORKER, TEAM LEADER AND INTERIM MANAGER
Robert Le Kyng Children's Centre
Swindon
04.2006 - 04.2010
- Carried out individual casework providing support to families with young children then moved on into leadership roles.
- Collaborated with multidisciplinary teams for effective care planning.
- Facilitated group sessions to improve parenting skills.
TUTOR & TEACHER
Commonweal School, Burbage Primary School & Covingham Junior School
02.1999 - 04.2006
- Customised tutoring to suit individual competencies, enabling paced academic progression.
- Taught all the key components of the primary curriculum with appropriate differentiation for all students.
ANALYST PROGRAMMER
PHH Fleet Car Hire, Swindon & British Rail, Nottingham
04.1988 - 07.1991
- Provided on-call support and problem resolution for applications.
- Evaluated and tested new or modified software to verify programmes conformed to established guidelines and best practices.
Education
ILM Level 7 Executive and Senior Level Coaches and Mentors - Executive Coaching
Inspired2Learn
Level 7 Advanced Certificate in Executive Coaching - Executive Coaching
University of The West of England
National Professional Qualification for Integrated Centre Leadership - Leadership & Management
Wolverhampton University
Postgraduate Certificate in Education - Primary Teaching
Westminster College
Bachelor of Arts - English Literature
Jesus College, Oxford University
Skills
- Communication skills
- Staff and volunteer development
- Budget management
- Training & facilitation
- Planning & organisation
- Coaching
Certification
- Prepare to teach in the lifelong learning sector level 3 2013
- Introduction to Counselling Level 2, Willows, Swindon 2007
Additional Information
I am a Lay worship leader and also help to run a small church group. In my spare time I enjoy making bespoke celebration cakes and do freestyle embroidery. I love to read and keep fit by doing exercise classes and swimming.
Timeline
HEAD OF VOLUNTEERING
Dorothy House Hospice
09.2017 - 04.2025
VOLUNTEER PROJECT MANAGER
The Rainbow Trust
04.2016 - 09.2017
CHILDREN'S SERVICES MANAGER
Spurgeons Children's Charity
04.2011 - 04.2016
CHILDREN'S SERVICES MANAGER
Barnardos
01.2010 - 04.2011
FAMILY SUPPORT WORKER, PROJECT WORKER, TEAM LEADER AND INTERIM MANAGER
Robert Le Kyng Children's Centre
04.2006 - 04.2010
TUTOR & TEACHER
Commonweal School, Burbage Primary School & Covingham Junior School
02.1999 - 04.2006
ANALYST PROGRAMMER
PHH Fleet Car Hire, Swindon & British Rail, Nottingham
04.1988 - 07.1991
ILM Level 7 Executive and Senior Level Coaches and Mentors - Executive Coaching
Inspired2Learn
Level 7 Advanced Certificate in Executive Coaching - Executive Coaching
University of The West of England
National Professional Qualification for Integrated Centre Leadership - Leadership & Management
Wolverhampton University
Postgraduate Certificate in Education - Primary Teaching
Westminster College
Bachelor of Arts - English Literature
Jesus College, Oxford University
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