Anoma Wankhade
Exeter
Summary
Technical Account Manager with an interest in AdTech and ITIL v4 certified with over 3 years of hands-on experience in client services and
customer excellence to support enterprise accounts across APAC, EMEA and NA. Currently, a post-graduate student
studying MSc Management at the University of Exeter. Customer-obsessed and critical thinker with the ability to solve problems efficiently. Focused on delivering an exceptional experience to every client and user to drive business objectives. Proud team
player focused on achieving project objectives with speed and accuracy offering 3 years of related experience and
driven nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Client Engineer Associate
Integral Ad Science
03.2021 - 07.2022
- Experience in creative problem-solving and technical troubleshooting with an unyielding focus on client satisfaction.
- Managed all technical issues relating to campaign launching and running the process. Responded to customer requests and inquiries in a professional and timely manner
- Knowledge about company products, mainly Digital fraud detection and blocking, Ad verification and Ad viewability.
- Understanding of advertisers, agencies, publishers, DSP and SSP platforms, buying models, and buying channels (video, mobile, creative).
- Served as support for advertisers, publishers and agency customers by recognizing and debugging the most common issues utilizing web dev tools and knowledge of HTML, JS, SQL etc.
- Worked in both SalesForce and JIRA to track client requests and investigations.
- Proactively engaged with Account management teams and collaborated effectively with cross-functional teams
Technical Support Engineer
Avalara Technologies Pvt. Ltd.
07.2019 - 02.2021
- Understanding of US Sales & use tax, Returns, filings and exemptions.
- Supported various projects, different products and cloud-based compliance solutions of company.
- Worked on various integrations and ERP systems including, Salesforce, NetSuite, Microsoft Dynamics and QuickBooks.
- Assisted and worked with new users in onboarding and GoLive implementations while transitioning to new ERP.
Education
Master of Science - Management
University of Exeter
Exeter, United Kingdom06.2023
Bachelor of Engineering - Computer Engineering
Pune Institute of Computer Technology
Pune06.2019
Skills
- SQL
- JavaScript
- HTML
- SalesForce CRM
- Atlassian JIRA software
- Snowflake
- Looker
- Root Cause Analysis
- Client communication
- SequelPro
- Google Campaign Manager 360
- DV360
- Programmatic buying
Certification
- ITILv4 Foundation
- Google Campaign Manager Certification
- Google Marketing Platform Academy: Display & Video 360
Timeline
Technical Client Engineer Associate
Integral Ad Science
03.2021 - 07.2022
Technical Support Engineer
Avalara Technologies Pvt. Ltd.
07.2019 - 02.2021
Master of Science - Management
University of Exeter
Bachelor of Engineering - Computer Engineering
Pune Institute of Computer Technology
Similar Profiles
Ninad ChhatreNinad Chhatre
Senior Systems Engineer at Integral Ad ScienceSenior Systems Engineer at Integral Ad Science
Naresh BandgarNaresh Bandgar
Staff SRE Lead at Integral Ad ScienceStaff SRE Lead at Integral Ad Science
Farman Ahmed KhanFarman Ahmed Khan
Clinical Pharmacist Intern at INTEGRAL INSTITUTE OF MEDICAL SCIENCE AND RESEARCH (IIMS&R)Clinical Pharmacist Intern at INTEGRAL INSTITUTE OF MEDICAL SCIENCE AND RESEARCH (IIMS&R)