Anny Polito
London
Summary
Organised and dependable hospitality manager with 13 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities and learn new things to meet team goals.
Overview
14
14
years of professional experience
Work history
Restauranteur
Nostrano Limited
London, Chingford
02.2012 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Catering assistant
Compass Group
London
09.2010 - 02.2012
- Prepared high-quality meals for customer satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
Education
Food Hygiene and Safety Level 3 -
Eversley Training
12.2024
TEFL 80 Intermediate Certificate - Teaching English to Speakers of Other Languages
Open College
London01.2012
Level 3 Diploma - Child Care
Cambridge Open College
03.2011
GCSEs -
The Holy Family College
London06.1992
Skills
- Hospitality business management
- Order delivery practices
- Recruitment
- Performance improvement
- Food preparation and safety
- Front of House (FOH) training
- Strong work ethic
- Employee management
- Guest dispute resolution
- Passion for customer satisfaction
Timeline
Restauranteur
Nostrano Limited
02.2012 - Current
Catering assistant
Compass Group
09.2010 - 02.2012
Food Hygiene and Safety Level 3 -
Eversley Training
TEFL 80 Intermediate Certificate - Teaching English to Speakers of Other Languages
Open College
Level 3 Diploma - Child Care
Cambridge Open College
GCSEs -
The Holy Family College
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